Lani te Hennepe
Melbourne,VIC
Summary
Administrative Professional with over 16 years of extensive expertise in Reception, Administration, Social Media, and Business Management. Demonstrates exceptional skills in customer service, meeting arrangements, calendar management, stakeholder communication, fostering efficient team collaboration and strategic partnerships. Eager to leverage organizational expertise and a proactive mindset to support dynamic teams in achieving success.
Overview
21
21
years of professional experience
Work History
Head of Operations, Admin, Social Media
The Bali Bible
11.2009 - 04.2025
- Streamline admin tasks, enhancing efficiency and productivity.
- Optimize office logistics, improving workflow and resource management.
- Facilitate brand partnerships, boosting social media engagement.
- Coordinate meetings and events, ensuring seamless execution.
- Manage executive schedules, supporting strategic decision-making.
- Streamlined operational workflows, resulting in improved efficiency and enhanced team productivity across all departments.
- Fostered a collaborative work environment, encouraging team input and boosting morale, leading to higher employee satisfaction.
- Analyzed social media metrics to refine content strategy, driving noticeable engagement growth and brand visibility.
- Implemented a new project management system, reducing project turnaround times and facilitating better resource allocation.
- Led operational initiatives that streamlined processes, achieving substantial improvements in team productivity and resource utilization.
- Developed and implemented a comprehensive social media strategy, significantly enhancing brand visibility and audience engagement.
Reception / Admin / Social Coordinator
TRAVLR
01.2017 - 01.2020
- Managed reception tasks, enhancing visitor experience and boosting office efficiency.
- Coordinated social events, increasing employee engagement and fostering a collaborative culture.
- Handled administrative duties, ensuring seamless operations and accurate record-keeping.
- Resolved client inquiries promptly, improving customer satisfaction and service quality.
- Cultivated a welcoming environment for guests, enhancing overall satisfaction and fostering positive relationships.
- Maintained accurate records of appointments and communications, ensuring seamless coordination of events and activities.
- Coordinated with various departments to organize successful events, strengthening teamwork and enhancing community engagement.
Executive Assistant to Managing Director
Quest Investigation Services
08.2013 - 06.2017
- Provided executive-level support, managing calendars, correspondence, and confidential files.
- Coordinated meetings and travel arrangements, ensuring schedules were optimized for efficiency.
- Prepared reports, presentations, and communications on behalf of the Managing Director.
- Streamlined executive operations, enhancing productivity through meticulous calendar management and strategic meeting coordination.
- Maintained utmost discretion in handling sensitive information, safeguarding confidentiality and building trust at the executive level.
Recruitment, Training & Admin Manager
TSA Telco Group
08.2010 - 08.2013
- Led administrative tasks for recruitment and onboarding processes, including documentation and scheduling.
- Created and maintained employee records, ensuring compliance with company policies.
- Organized training sessions and monitored program effectiveness, producing detailed reports for senior management.
- Spearheaded recruitment and onboarding initiatives, streamlining processes and enhancing documentation quality for improved efficiency.
- Implemented robust employee record management system, ensuring strict compliance with company policies and industry regulations.
- Fostered cross-departmental partnerships to align training initiatives with organizational goals, driving measurable performance improvements.
Reception / PA to Executive Team
MacAuthur Cook
01.2004 - 12.2008
- Provided exceptional front desk support, fostering a welcoming environment that enhanced client relations and satisfaction.
- Streamlined appointment scheduling processes, improving efficiency and reducing conflicts, which led to noticeable gains in team productivity.
- Coordinated travel arrangements for executives, ensuring timely logistics and contributing to successful business operations.
- Assisted in organizing team meetings, promoting effective communication and collaboration across departments for improved project outcomes.
Education
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Firbank Grammar School
01.2002
Skills
- Calendar Management (Experienced)
- Scheduling (Experienced)
- Administrative Coordination (Experienced)
- Project Management (Skillful)
- Stakeholder Communication (Experienced)
- Recruitment (Skillful)
- Onboarding Support (Skillful)
- Data Entry (Experienced)
- Records Management (Experienced)
- Travel Arrangements (Expert)
- Meeting Arrangements (Experienced)
- Team Collaboration (Experienced)
Timeline
Reception / Admin / Social Coordinator
TRAVLR
01.2017 - 01.2020
Executive Assistant to Managing Director
Quest Investigation Services
08.2013 - 06.2017
Recruitment, Training & Admin Manager
TSA Telco Group
08.2010 - 08.2013
Head of Operations, Admin, Social Media
The Bali Bible
11.2009 - 04.2025
Reception / PA to Executive Team
MacAuthur Cook
01.2004 - 12.2008
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Firbank Grammar School
Links
LinkedIn