Laniana Bale
Bordertown,SA
Summary
Proven Administrative Officer with a track record of enhancing office productivity and customer satisfaction at Australian Survivor (The Landing Fiji) and two of the hotels that I have been worked. Skilled in communication and problem-solving, adept at maintaining confidentiality and managing time efficiently. Excelled in team environments, achieving organizational goals through effective collaboration and leadership. Fluent in written and spoken English and Fijian with over seven years of experience in committed to delivering exceptional customer service and adminstrative work. My Unique blend of experience in customer service and adminstrative work equips me with a versatile skill set that can be everaged in dynamic team environments to achieve organisational goals.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
JBS Bordertown
TATIARA LODGE
03.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Facility coordinator
- Thrives in a team environment and enjoys working closely with others.
- Team Leader
Administrative Officer
Australian Survivor (The Landing Fiji)
Savusavu Fiji
01.2019 - 08.2020
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for different contractors.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Excellent communication skills and team player who can also work independently.
Guest Service Agent Supervisor
Grand Eastern Hotel
Labasa Fiji
10.2014 - 12.2018
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Greeted guests upon arrival and offered assistance.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Guest Services Supervisor
Holiday Inn
Suva Fiji
03.2013 - 06.2014
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Supported team members by offering constructive feedback and coaching as needed.
- Great listener and communicator with a problem-solving mindset.
- Meet personal/customer service team sales targets and call handling quotas
Education
E-Learn Diploma - Cabin Crew Direct E-Learn Diploma
Learning Cloud
North Ryde, NSW02.2024
Graduate Certificate - Customer Service
Fiji National University
Labasa Fiji06.2016
Graduate Certificate - Tourism And Hospitality
Fiji National University
Labasa Fiji01.2013
Skills
- Communication
- Customer Service
- Problem-solving
- Time management
Languages:
Fluent in written and spoken english and Fijian
DOB: June 24th 1989
Height: 162cms and able to reach 212cms
Volunteering:
SES in Bordertown South Australia
Community Committee in Bordertown South Australia
Languages
Fiji
Full Professional
Timeline
Administrative Assistant
JBS Bordertown
03.2022 - Current
Administrative Officer
Australian Survivor (The Landing Fiji)
01.2019 - 08.2020
Guest Service Agent Supervisor
Grand Eastern Hotel
10.2014 - 12.2018
Guest Services Supervisor
Holiday Inn
03.2013 - 06.2014
E-Learn Diploma - Cabin Crew Direct E-Learn Diploma
Learning Cloud
Graduate Certificate - Customer Service
Fiji National University
Graduate Certificate - Tourism And Hospitality
Fiji National University