LARA DIAS COUTINHO
Brisbane,QLD
Summary
Independent Support Worker with extensive experience supporting individuals with complex needs under the NDIS, including autism, ADHD, and Down syndrome. Known for delivering high-quality, person-centred support and building strong, trusting relationships with clients and families.
Highly organised and proactive, with a strong ability to manage schedules, documentation, and daily support operations independently. Seeking to transition into a Disability Service Coordinator role, leveraging frontline experience alongside strong coordination, communication, and organisational skills.
Overview
6
6
years of professional experience
Work History
Support Worker
CCHC
Brisbane
07.2023 - Current
- Deliver high-quality support to clients with complex needs in line with NDIS standards
- Implement care plans and behavioural strategies to support client outcomes
- Assist with personal care, including hoist transfers, ensuring safety and dignity
- Promote independence and engagement in daily activities
- **Facilitated effective communication between clients and healthcare providers to ensure continuity of care.**
- **Trained new support workers on best practices for client interaction and documentation standards.**
- **Collaborated with multidisciplinary teams to develop comprehensive support strategies for clients.**
Independent Support Worker
.
Brisbane
07.2023 - Current
- Deliver tailored, person-centred support to clients with diverse and complex needs under the NDIS
- Plan and facilitate daily routines, community access, and meaningful activities based on individual goals
- Manage schedules, shift coordination, and communication with families and stakeholders
- Build strong, trusting relationships to ensure consistency and quality of care
Pantry Manager
Hampr
Brisbane
06.2023 - Current
- Managed pantry operations, including stock control, ordering, and supplier coordination
- Acted as a key point of contact between teams, ensuring clear and efficient communication
- Proactively identified and resolved operational issues to maintain smooth daily operations
- Maintained organised systems and processes to support efficiency and consistency
- Led cross-team communication via Slack, collaborating with teams across different states
Pharmacy Technician
MLMH
Brisbane CBD
01.2022 - 01.2023
- Ensured compliance with safety standards while supporting efficient daily pharmacy operations
Administrative Assistant
Law Image
Brisbane
01.2020 - 01.2021
- Managed schedules, documentation, and maintained clear communication with clients, families, and stakeholders
Education
Certificate IV - Commercial Cookery
Canterbury Technical Institute
Brisbane, QLD2023
Bachelor of Science - Nutrition
Federal University of Health Sciences of Porto Alegre
Brazil2018
Skills
- Person-Centred Support
- NDIS Knowledge & Compliance
- Client & Family Communication
- Schedule Coordination & Time Management
- Documentation & Record-Keeping
- Behavioural Support & Emotional Regulation
- Problem Solving & Initiative
- Organisation & Attention to Detail
Client & Family Engagement
Team Support
Organisation & Problem Solving
Languages
English
Portuguese
Spanish
Timeline
Independent Support Worker
.
07.2023 - Current
Support Worker
CCHC
07.2023 - Current
Pantry Manager
Hampr
06.2023 - Current
Pharmacy Technician
MLMH
01.2022 - 01.2023
Administrative Assistant
Law Image
01.2020 - 01.2021
Certificate IV - Commercial Cookery
Canterbury Technical Institute
Bachelor of Science - Nutrition
Federal University of Health Sciences of Porto Alegre