Lara Neilson
Care Support Worker
Newcastle
Summary
Dynamic and dedicated professional with experience at The Great Northern Hotel, excelling in customer service and relationship building. Proven ability to maintain health and safety standards. Recognized for compassionate care and active listening, ensuring customer satisfaction and loyalty in fast-paced environments.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Cafe Worker
The Merewether Surf House
01.2025 - Current
- Produced food and drink products adhering to company quality and quantity standards.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
Bartender
The Great Northern Hotel
05.2024 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Retail Worker
Cotton On Group
09.2023 - 01.2025
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Bachelor of Nursing - Nursing
University of Newcastle
Newcastle, NSW 04.2001 -
High School Diploma -
St Columba Anglican School
Port Macquarie, Australia 04.2001 -
Skills
Emotional support
Health and safety awareness
Daily living support
Active listening
Mobility support
Cleaning and sanitizing
Recreational activities
Relationship building
Professional boundaries
Confidentiality and privacy
Daily living assistance
Transportation assistance
Patient care
Compassionate care
Certification
First aid certificate
Timeline
Cafe Worker
The Merewether Surf House
01.2025 - Current
Bartender
The Great Northern Hotel
05.2024 - Current
First aid certificate
02-2024
Safe food handling certificate
02-2024
Retail Worker
Cotton On Group
09.2023 - 01.2025
Bachelor of Nursing - Nursing
University of Newcastle
04.2001 -
High School Diploma -
St Columba Anglican School
04.2001 -
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