Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lara Neilson

Care Support Worker
Newcastle

Summary

Dynamic and dedicated professional with experience at The Great Northern Hotel, excelling in customer service and relationship building. Proven ability to maintain health and safety standards. Recognized for compassionate care and active listening, ensuring customer satisfaction and loyalty in fast-paced environments.

Overview

2
2
years of professional experience
2
2
Certifications

Work History

Cafe Worker

The Merewether Surf House
01.2025 - Current
  • Produced food and drink products adhering to company quality and quantity standards.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
  • Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.

Bartender

The Great Northern Hotel
05.2024 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Retail Worker

Cotton On Group
09.2023 - 01.2025
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Education

Bachelor of Nursing - Nursing

University of Newcastle
Newcastle, NSW
04.2001 -

High School Diploma -

St Columba Anglican School
Port Macquarie, Australia
04.2001 -

Skills

Emotional support

Health and safety awareness

Daily living support

Active listening

Mobility support

Cleaning and sanitizing

Recreational activities

Relationship building

Professional boundaries

Confidentiality and privacy

Daily living assistance

Transportation assistance

Patient care

Compassionate care

Certification

First aid certificate

Timeline

Cafe Worker

The Merewether Surf House
01.2025 - Current

Bartender

The Great Northern Hotel
05.2024 - Current

First aid certificate

02-2024

Safe food handling certificate

02-2024

Retail Worker

Cotton On Group
09.2023 - 01.2025

Bachelor of Nursing - Nursing

University of Newcastle
04.2001 -

High School Diploma -

St Columba Anglican School
04.2001 -

Similar Profiles

CREATE PROFILE
Lara NeilsonCare Support Worker