Lara Stratton
WILTON,NSW
Summary
I am a motivated worker with an exceptional customer service background and strong written and verbal communication skills.
I am highly organized and a dependable candidate who is successful at managing multiple priorities with a positive attitude as well as remaining calm in stressful situations.
I have a willingness to learn and to take on added responsibilities to meet team goals as I am fully aware of how important team work is in making the organisation successful and a happy place to work.
I have recently successfully completed the Responsible Service of Alcohol training.
Overview
4
4
years of professional experience
Work History
Food Runner
Camden Valley Inn
Camden, NSW
02.2024 - Current
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Bartender
The George Inn
11.2023 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, setting up for incoming shift, and taking inventory.
- Followed strict recipes and drink measurements to minimize product used.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Worked effectively in fast-paced environments.
Fast Food Worker
McDonald's
01.2020 - 11.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Worked well with teammates & accepted coaching from management team
- Assisted other team members to achieve goals.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on procedures, routine tasks and customer service.
- Processed orders on POS system and accepted cash and charge payments.
- Performed shift change tasks each day to keep store neat and running smoothly.
Education
No Degree - Yr 12 Certificate (HSC)
Wollondilly Anglican College
Tahmoor, NSW09.2023
Skills
- Reliable and Punctual
- High level of integrity that has never been questioned
- Organized Multi-Tasker
- Strong Customer Service skills
- Engaging Personality with strong communication skills
- Strong motivation to learn new skills from experienced staff
- Barista experience
- Fast and Efficient Service Worker
- Complex problem solver
- Efficient and exact money handler & POS
- Valid NSW Driver's License
- Accustomed to shift work & late shift availability
- Order management, priority & delivery
REFERENCES
Joanne Kernot - 0455999721
Tiffany Stanton - 0410610177
Timeline
Food Runner
Camden Valley Inn
02.2024 - Current
Bartender
The George Inn
11.2023 - 04.2024
Fast Food Worker
McDonald's
01.2020 - 11.2023
No Degree - Yr 12 Certificate (HSC)
Wollondilly Anglican College
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