Larissa Benson
Woy Woy,NSW
Summary
Proven leader in hospitality, excelling at The Coffee Emporium by elevating customer satisfaction and team productivity through expert menu planning and exceptional problem-solving. Since furthering my experience in the hospitality field, I have demonstrated reliability and attention to detail, significantly enhancing dining experiences - that has lead me to move further up within the business at Bells
Overview
6
6
years of professional experience
Work History
Breakfast Supervisor
Bells at Killcare Boutique Hotel, Restaurant & Spa
11.2022 - Current
- Serviced guests with food and beverage requirements.
- Assisted with training and development of food and beverage team.
- Contributed to the establishment''s positive reputation by consistently delivering an enjoyable dining experience for guests.
- Improved team morale and performance through regular coaching, feedback, and recognition of accomplishments.
- Enhanced customer satisfaction by ensuring timely and efficient service during breakfast hours.
Cafe Manager
The Coffee Emporium
01.2019 - 11.2022
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
Education
High School Diploma -
Nagaruki Gulgul Central School
Kariong Skills
- Reliability
- Table Setting / Event Setup
- Allergy awareness
- Menu Planning
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Team motivation
Timeline
Breakfast Supervisor
Bells at Killcare Boutique Hotel, Restaurant & Spa
11.2022 - Current
Cafe Manager
The Coffee Emporium
01.2019 - 11.2022
High School Diploma -
Nagaruki Gulgul Central School
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