Microsoft Excel
Larissa Carew
Assitant Director - Services Australia
Banyo,QLD
Summary
Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture.
Documented excellence in building customer relationships and proficient in using independent decision-making skills and sound judgment to positively impact team and business success.
Overview
23
23
years of professional experience
Work History
Assistant Director
Services Australia
12.2020 - Current
- Project managed development of learning strategies and plans for 3000+ staff during recent bulk recruitment into Services Australia.
- Conducted intensive stakeholder engagement, relationship building and managing to streamline learning plans during emergency deployments.
Learning Adviser
Services Australia
07.2017 - 12.2020
- Facilitate curation, design and development of content including digital solutions to improve complaint handling and reporting within Services Australia.
- Conduct human-centred design research to identify user insights through robust stakeholder engagement for new and existing products.
- Make effective use of agile methodologies to improve team performance including re-imagining learning products for Family Tax Benefit technical learning.
Instructional Designer
Services Australia
04.2015 - 06.2017
- Publish content and assist with deployment of solutions.
- Represent work area at meetings, events and forums.
- Trained and mentored multiple new staff to develop fit for purpose learning material for service delivery staff within Services Australia.
Service Officer
Services Australia
02.2001 - 09.2012
- Encourage, support and educate Services Australia's customers to self-manage their own affairs using available online tools.
- Demonstrated adaptability in managing diverse clientele while maintaining steadfast focus on quality outcomes.
- Make a difference to customer's lives by providing consistent, tailored and connected information to them when needed.
- Conducted community workshops to promote different programs and educate public on available services.
Families Policy Advisor
Services Australia
05.2006 - 12.2007
- Provide expert policy advice for front line staff in service delivery environment within Services Australia.
- Work in and adapt to changing environment.
- Build rapport and maintain stakeholder relationships.
- Communicate confidently in clear and concise manner.
Education
Certificate IV - Certificate IV in Training And Assessment
HBA Learning Centres
04.2001 -
Skills
Time management and problem solving abilities
Team Leadership
Program coordination
Stakeholder engagement
Adaptability and Flexibility
Project Management
Emergency Response
Time management and problem solving abilities
Work Phone
07 5432 2785
Key Duties
- Lead the development of learning strategies/projects, including the analysis, design, implementation and/or evaluation of learning solutions to meet client requirements.
- Evaluate learning effectiveness to significantly contribute to shaping the design and implementation of departmental learning approaches.
- Lead and support operations including monitoring business performance, setting priorities, and managing resources and workflows.
- Effectively lead, coach and mentor a team while managing competing priorities and changes in strategic direction
- Develop and maintain strong working relationships with various stakeholder groups and networks to ensure quality outcomes, including representing business area at meetings and other workplace events.
- Make significant contribution to innovation, change in workplace practices and business improvement.
- Managing high performing teams including HR functions,staff development, performance review and work allocation.
References
Tracey Parker, Director - Curriculum Development and Design Team, Service Delivery Learning, Service Delivery Optimistion Division, Tracey.Parker@servicesaustralia.gov.au, 0402 883 451
Software
Microsoft Word
Microsoft PowerPoint
Microsoft SharePoint
Adobe Photoshop
Adobe Captivate
Timeline
Assistant Director
Services Australia
12.2020 - Current
Learning Adviser
Services Australia
07.2017 - 12.2020
Instructional Designer
Services Australia
04.2015 - 06.2017
Families Policy Advisor
Services Australia
05.2006 - 12.2007
Certificate IV - Certificate IV in Training And Assessment
HBA Learning Centres
04.2001 -
Service Officer
Services Australia
02.2001 - 09.2012