Larissa Grijsbach
Ocean Grove,VIC
Summary
My name is Larissa, I'm a 22-year-old with a passion for nature, adventure, and connecting with people. With broad experience in customer service and administration across tourism, hospitality, retail, and horticulture, I thrive in fast-paced environments, building relationships, and solving problems. Organized, detail-oriented, and team-focused, I’m eager to bring my skills and energy to a role where I can create meaningful customer experiences, and contribute to a company’s success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Nursery Hand
HAARS Nursery
08.2024 - 11.2024
- Managed daily nursery operations across various departments, including dispatch and propagation
- Prepared plants for wholesale distribution and retail sales
- Ensured quality control and grading of plants for retail
- Assisted in heavy lifting and physical tasks throughout the day
- Collaborated with team members to maintain the smooth flow of operations
Order Processing Team Leader
Number - 1 Australia
05.2023 - 08.2024
- Independently managed the Order Processing Team, coordinating tasks and team schedules
- Trained new team members and implemented new interdepartmental processes
- Addressed customer inquiries and claims, improving service resolution time
- Managed freight logistics, working closely with delivery companies and drivers
- Utilized advanced Excel skills to create efficient management processes, now used daily by the team
- Built rapport with reps and customers to personally address any requests or queries
Sales Attendant
Backpacking Light Australia
11.2022 - 05.2023
- Provided expert advice on backpacking gear, ensuring customers selected the best products for their needs
- Spent extended time with customers to understand their specifications and provide tailored recommendations
- Delivered excellent customer service, consistently meeting sales targets
- Maintained product knowledge and helped customers understand the technical details of outdoor gear
Receptionist/Cleaner
The Bothy Backpackers
09.2022 - 11.2022
- Managed daily operations of a busy hostel, including guest check-ins and bookings
- Greeted visitors and assisted with local recommendations and services
- Performed various administrative tasks, including managing email inboxes, logbooks, and reservations
- Maintained a clean and welcoming reception area, contributing to a positive guest experience
- Assisted with general maintenance duties, including cleaning, laundry, and gardening
Lift Attendant
Cardrona Alpine Resort
06.2022 - 09.2022
- Ensured the safety of visitors by monitoring recreation areas, enforcing rules, and providing clear instructions to guests
- Communicated with lift operators and other staff to ensure smooth operations
- Assisted with guest feedback and resolved issues quickly, ensuring a positive experience
- Performed pre/post-operative inspections on lift equipment and followed all safety procedures
Sales Assistant
Gordons Outdoor Equipment
02.2022 - 06.2022
- Provided expert technical advice on ski and snowboarding equipment
- Worked across multiple store locations, requiring adaptability and flexibility to meet diverse customer needs
- Assisted customers in selecting the appropriate outdoor gear, ensuring satisfaction and repeat business
- Helped maintain stock levels and store organization, ensuring products were easy to locate and properly displayed
Christmas Casual
Boardertown Cuba Street
12.2021 - 02.2022
- Delivered exceptional customer service in a high-end designer skate clothing store
- Built strong relationships with customers by immersing myself in the store culture and products
- Assisted with product selection, ensuring customers found the right gear for their needs
- Worked to high professional standards set by store management to ensure a positive customer experience
Sales Assistant
Macpac Willis Street
10.2021 - 02.2022
- Provided sales assistance, including packing and filling customer orders
- Assisted customers in fitting technical equipment, such as backpacks and outdoor clothing
- Ensured stock levels were maintained, and product knowledge was up to date for customer satisfaction
- Supported store staff in achieving sales goals and maintaining a high standard of customer service
Equipment Assistant
Mt Ruapehu (RAL), Turoa Ski Field
06.2021 - 10.2021
- Assisted customers with ski and snowboard rentals, ensuring they received the right equipment for their skill level
- Helped with snowboard repairs and offered equipment advice to enhance the guest experience
- Worked with a team to manage inventory and completed regular stocktakes
- Supported daily operations, ensuring guests were served promptly and all tasks were completed efficiently
Sales Assistant
Macpac Petone
10.2020 - 06.2021
- Assisted customers with outdoor gear, ensuring they received the appropriate products for their needs
- Maintained product knowledge and contributed to achieving store sales targets
- Packaged and fulfilled customer orders and managed stock transfers to ensure timely delivery
- Worked collaboratively with the team to create a welcoming and knowledgeable shopping experience
Waitress/ Front of House
The Vic Tavern
06.2020 - 10.2020
Education
High School Diploma -
Wellington High School
Wellington, NZ11.2020
Skills
- Customer service
- Relationship building
- Order Processing
- Inventory Management
- Team Leadership
- Administration
- Data entry
- Sales
- Technical Product Knowledge
- Strong communication
- Problem-solving skills
- Heavy lifting
- Freight logistics
- Excel (Intermediate)
- Conflict resolution
Affiliations
- Surfing
- Yoga
- Hiking
- Snowboarding
- Thrifting
- Travelling
- Knitting
- Painting
- Ethical Fashion
Certification
- WHS Barista Certificate, 01/01/19
- Australian Driver’s License (VIC), 01/01/24
References
Available upon request
Timeline
Nursery Hand
HAARS Nursery
08.2024 - 11.2024
Order Processing Team Leader
Number - 1 Australia
05.2023 - 08.2024
Sales Attendant
Backpacking Light Australia
11.2022 - 05.2023
Receptionist/Cleaner
The Bothy Backpackers
09.2022 - 11.2022
Lift Attendant
Cardrona Alpine Resort
06.2022 - 09.2022
Sales Assistant
Gordons Outdoor Equipment
02.2022 - 06.2022
Christmas Casual
Boardertown Cuba Street
12.2021 - 02.2022
Sales Assistant
Macpac Willis Street
10.2021 - 02.2022
Equipment Assistant
Mt Ruapehu (RAL), Turoa Ski Field
06.2021 - 10.2021
Sales Assistant
Macpac Petone
10.2020 - 06.2021
Waitress/ Front of House
The Vic Tavern
06.2020 - 10.2020
High School Diploma -
Wellington High School
Similar Profiles
Sharree MedwinSharree Medwin
Grower at Haars NurseryGrower at Haars Nursery
Ramandeep KaurRamandeep Kaur
Grower/Area Leader at Haars NurseryGrower/Area Leader at Haars Nursery
Brendan AndersonBrendan Anderson
Area Leader at Haars NurseryArea Leader at Haars Nursery