Larissa Pupo
Rouse Hill,NSW
Summary
Hard-working, motivated and reliable customer service professional with extensive experience in administrative tasks, problem solving, attention to detail and relationship management.
Skilled administrator highly focused on accuracy and attention to detail. Broad expertise in customer service, administrative and sales based roles working in both a stand-alone and team environment.
Overview
8
8
years of professional experience
Work History
Dermal Therapist and Administration
Sanctuary Cosmetic Clinics Australia
05.2021 - Current
- Skilled at working independently and collaboratively in team environments.
- Next clients, requested clients
- Managed over 20 customer calls per day.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Processing payments and updating client files
- Answering busy clinic phone to assist clients with treatment questions and bookings.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Beauty Therapist and Administration
Velvet Parlour
01.2020 - 05.2021
- Kept work areas and equipment clean and properly sanitized.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Retail Assistant
Bardot
11.2018 - 10.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Met all sales targets
Hairdressing Assistant
Adelphi Hair
04.2016 - 08.2018
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Checked in with clients to confirm comfort throughout appointments and services.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Offered exceptional service and support to walk-in and scheduled customers.
- Updated client records and maintained client confidentiality.
Customer Service
McDonalds
03.2015 - 09.2016
- Managed a high volume of walk-in customers, processing orders and maintaining customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Statement of Attainment - Office Software Applications
TAFE NSW
Online 08.2023
Diploma - Beauty Therapy
Australian Academy of Beauty Dermal And Laser
Bella Vista 07.2020
Diploma - Salon Management
Australian Academy of Beauty Dermal And Laser
Bella Vista 07.2020
Certificate IV - Advanced Laser IPL And Dermal Therapies
Australian Academy of Beauty Dermal And Laser
Bella Vista, NSW07.2020
Certificate III - Childcare
TAFE NSW
Nirimba09.2019
Skills
- Strong customer service
- Excellent verbal and written communication
- Ability to engage with people of all diversities
- Positive attitude, energetic and bubbly personality
- Time management skills, able to deal with conflicting priorities
- Self-motivated, proactive and trustworthy
- Reliable and punctual
- Flexible and work will under high-pressure situations
- Abide by WHS policies and procedures
- Highly empathetic
- Conflict resolution
Timeline
Dermal Therapist and Administration
Sanctuary Cosmetic Clinics Australia
05.2021 - Current
Beauty Therapist and Administration
Velvet Parlour
01.2020 - 05.2021
Retail Assistant
Bardot
11.2018 - 10.2019
Hairdressing Assistant
Adelphi Hair
04.2016 - 08.2018
Customer Service
McDonalds
03.2015 - 09.2016
Statement of Attainment - Office Software Applications
TAFE NSW
Diploma - Beauty Therapy
Australian Academy of Beauty Dermal And Laser
Diploma - Salon Management
Australian Academy of Beauty Dermal And Laser
Certificate IV - Advanced Laser IPL And Dermal Therapies
Australian Academy of Beauty Dermal And Laser
Certificate III - Childcare
TAFE NSW
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