Barbara Mester-Kalmar
Regents Park,Australia
Summary
Dynamic Dermal Therapist with extensive experience at Clear Skincare, excelling in laser therapies and personalized client consultations. Proven ability to build strong client relationships and achieve targets through effective communication and sales techniques. Detail-oriented and committed to maintaining high hygiene standards while delivering exceptional customer service in a fast-paced environment.
Overview
17
17
years of professional experience
Work History
Dermal Therapist
Clear Skincare
Ashfield, New South Wales
05.2024 - Current
- Performing a range of dermal therapies, including laser hair removal, chemical peels, LED treatments, microdermabrasion, professional facials, HydraFacials, etc.
- Providing education for clients on appropriate skin care routines, and the use of medical-grade skin care products.
- Conducting in-depth skin consultations and creating personalized treatment plans.
- Maintaining detailed records of client treatments and progress.
- Building strong relationships with clients to ensure satisfaction, and ongoing care.
- Delivering expert and personalized customer service.
- Building a strong clientele through customer engagement and recruitment.
- Providing follow-up care to clients in a professional and organized manner.
- Ensuring the highest standards of hygiene and safety in the clinic.
- Answering phone calls, making appointments, and performing basic administration/reception duties.
- Performing stocktake, maintaining day sheets, and operation checklists, etc.
- Working as a team to achieve clinic budgets and KPIs.
- Closing the register at the end of the business day, starting with balancing the till, EFTPOS included, to ensure all cash and other payments align with the day's sales transactions.
Dermal Therapist Trainee
Aspire Medispa AACDS Student Clinic
01.2018 - 12.2018
- While studying Graduate Diploma of Dermal Therapies, I commenced 2 weeks of work placement training as a Dermal Therapist Trainee
- This role allowed me to learn how to professionally commence client consultations and perform a variety of treatments such as microdermabrasion, chemical peels including AHA, Jessner, TCA also IPL skin rejuvenation, IPL hair removal, fractionated laser and skin needling
- Throughout this work placement I had full responsibility of my clients
- Providing an expert sense of understanding for the client’s dermal concerns
- I could provide advice, information, product recommendations, and instructions effectively to the client
- Performing treatments with confidence with constant communication with the client during the procedure process
Club Attendant
Canterbury-Hurlstone Park RSL Club
01.2008 - 12.2013
- Working in an RSL Club required me to be very warm, and welcoming to customers and to be an excellent team player
- I have had to provide a great experience to club clientele, maintain high cleanliness standards, strict compliance to OH&S guidelines, manage electronic orders, handle cash, work independently in the absence of supervision and under pressure, and consistently offer professional, friendly, and engaging service
Education
Graduate Diploma - Dermal Therapy
Australasian Academy of Cosmetic Dermal Science
01.2018
First Aid Certificate -
01.2018
Diploma - Beauty Therapy
Australian National College of Beauty
01.2016
Diploma - Business
Kent Institute of Business and Technology
01.2011
Graduate Certificate - Intense Pulsed Light and Laser Hair Reduction
AACDS
IPL/Laser Safety Officer certificate -
AACDS
Skills
- Experience with Candela GentleLASE lasers
- Strong drive and commitment to achieve targets, drawing on opportunities to cross-sell and upsell
- A team player with strong communication, initiative, and time management skills
- Consultation discussion
- Record keeping
- Cash handling
- Sales techniques
- Active listening
- Ability to follow job procedures and supervisors' instructions
- Excellent customer service skills
- Detail-oriented
- Infection control
- Product recommendation
- Ability to work in a high-pressure environment efficiently, accurately, and courteously
- Explain treatments clearly and simply to clients
- Conducting skin analysis – Fitzpatrick
- Performing and maintaining dermal machinery
- Cosmeceutical product recommendation
- Effective interpersonal communication
- Effective organizing and multitasking
Attributes
- Positive can-do attitude
- Willingness/eagerness to learn and improve skills
- Great customer service skills
- Excellent knowledge of the skin, dermal therapy treatments and dermal machinery
- Reference of reliability
Languages
English
Professional
Hungarian
Native/ Bilingual
References
References available upon request.
Timeline
Dermal Therapist
Clear Skincare
05.2024 - Current
Dermal Therapist Trainee
Aspire Medispa AACDS Student Clinic
01.2018 - 12.2018
Club Attendant
Canterbury-Hurlstone Park RSL Club
01.2008 - 12.2013
Graduate Diploma - Dermal Therapy
Australasian Academy of Cosmetic Dermal Science
First Aid Certificate -
Diploma - Beauty Therapy
Australian National College of Beauty
Diploma - Business
Kent Institute of Business and Technology
Graduate Certificate - Intense Pulsed Light and Laser Hair Reduction
AACDS
IPL/Laser Safety Officer certificate -
AACDS
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