Lateshia Eerden
Summary
Motivated professional committed to delivering exceptional customer service and maintaining high standards. Recognized as a role model and team leader, consistently exceeding expectations to meet the needs of customers and colleagues. Honored with Manager of the Month and Peer Choice of the Year awards, demonstrating a strong work ethic and collaborative spirit.
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
12
12
years of professional experience
Work History
Store manager
24 carat Nominees Pty Ltd (Shiels)
Elizabeth , SA
01.2022 - 03.2026
- Managed daily store operations and ensured efficient workflow.
- Trained and supervised staff to enhance customer service skills.
- Developed customer service standards and monitored staff compliance to enhance customer satisfaction.
- Resolved customer complaints effectively to maintain satisfaction standards.
- Streamlined inventory management to ensure optimal stock levels and prevent stockouts.
- Implemented promotional displays to attract customer interest and engagement.
- Monitored and tracked key performance indicators to ensure targets were achieved.
- Recruited, trained and supervised new employees.
- Compiled monthly reports on sales figures, expenses, and profits to inform strategic decisions.
People performance department manager
Munno Para McDonalds
01.2016 - 01.2022
- Oversee recruitment, orientation and training of new employees.
- Facilitated staff performance by setting clear job expectations, monitoring progress, and conducting performance appraisals.
- Ensure employees work productively and develop professionally
- Design strategy and set goals for growth.
- Managed day-to-day operations to ensure smooth workflow and efficiency.
- Managed scheduling for part-time and full-time employees to ensure adequate staffing levels.
- Prepare regular reports for management.
- Executed store opening and closing procedures
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated inventory transfers in and out of the store to maintain stock accuracy.
- Conducted regular stocktake of inventory
- Coordinated maintenance schedules for equipment to ensure optimal performance.
- Managed pest control activities to maintain store hygiene
- Maintained equipment using appropriate chemicals and cleaning tools
- Planned maintenance manager.
Customer Service Cashier
Sports Power Gawler
05.2014 - 11.2014
- Processed customer transactions through point-of-sale systems to ensure accurate and timely service.
- Hung and tagged stock to ensure organized presentation and easy access for customers.
- Assisted customers with inquiries and recommendations to enhance their shopping experience.
- Assisted customers with inquiries and recommendations to enhance their shopping experience.
- Assisted customers with product inquiries and provided recommendations.
- Hung and tagged stock to ensure organized presentation and easy access for customers.
- Processed customer transactions through point-of-sale systems to ensure accurate and timely service.
- Stocktake preparation
- General cleanliness
Education
Craigmore High School
Craigmore , SASkills
- Inventory management
- Sales strategies
- Sales analysis
- KPI management
- Customer relationship management
- POS systems
- Staff scheduling
- POS systems
- Employee scheduling
- Team leadership
- Team building
- Multitasking and organization
- Performance assessment
References
- Kassidy Tamlin, Shift manager, 0424359400, kmtamlin@gmail.com
- Valarie Williams, Staff Replacement Rostering Coordinator, 0432381570, Valariewilliams@sa.gov.au
Timeline
Store manager
24 carat Nominees Pty Ltd (Shiels)
01.2022 - 03.2026
People performance department manager
Munno Para McDonalds
01.2016 - 01.2022
Customer Service Cashier
Sports Power Gawler
05.2014 - 11.2014
Craigmore High School