Latifa Ishaq
Old Guildford,NSW
Summary
Compassionate and motivated graduate with a Bachelor of Psychological and Social Science, currently completing a Graduate Diploma in Advanced Psychology, and approximately 9.5 years of combined experience across healthcare, disability support, and client-facing roles. Experienced in building positive relationships with participants, families, and multidisciplinary teams while maintaining accurate documentation and delivering person-centred support. Fluent in English, Dari, and Farsi, with the ability to communicate effectively with culturally and linguistically diverse communities. Passionate about Positive Behaviour Support and committed to improving the quality of life of people with disability through ethical, evidence-based, and person-centred practice. Eager to contribute to a supportive multidisciplinary team while continuing to develop professionally as a Behaviour Support Practitioner.
Overview
3
3
Languages
1
1
Certification
13
13
years of professional experience
Work History
ptahology collector
Healius Pathology pty ltd
12.2022 - Current
- Collected and processed patient specimens in accordance with clinical protocols while maintaining patient safety, dignity, and comfort.
- Verified patient identity and ensured accurate specimen labeling and documentation to maintain compliance and traceability.
- Reviewed patient information and pathology requests to ensure accuracy, enhancing reliability of specimen collection.
- Communicated clearly and compassionately with patients, explaining procedures to alleviate anxiety and ensure comfort during collections.
- Collaborated effectively with doctors, nurses, and other healthcare professionals to coordinate patient care and meet specimen requirements.
- Maintained accurate clinical records and adhered to confidentiality, infection prevention, and workplace health and safety standards.
- Responded professionally to patient inquiries and provided high-quality customer service in a fast-paced healthcare environment.
- Maintained clean and safe clinical environment, adhering to infection control policies to promote patient safety.
Medical Receptionist
Leading Medical Centre
Merryalnds , NSW
02.2020 - Current
- Welcomed patients, families, and visitors in a professional and compassionate manner, creating a positive first point of contact.
- Handled high volume of incoming calls, addressing enquiries from patients, healthcare providers, and external organisations to ensure timely communication.
- Scheduled, confirmed, and coordinated patient appointments using Best Practice medical software.
- Maintained accurate patient records and updated confidential medical information in accordance with privacy requirements.
- Collected and verified patient demographic, Medicare, and private health insurance details, ensuring accurate billing and compliance with regulations.
- Processed patient payments and explained fees and financial responsibilities clearly and professionally.
- Liaised effectively with doctors, nurses, allied health professionals, and external providers to coordinate patient care and appointment requirements.
- Assisted patients with administrative forms and documentation while ensuring accuracy and confidentiality.
- Maintained an organised reception area and supported the smooth day-to-day operation of the medical practice.
- Ordered and managed office supplies to ensure the clinic operated efficiently.
- Showcased communication, organisational, and customer service skills while effectively managing competing priorities in a fast-paced healthcare environment.
support workers
Multicultural Assist Pty Ltd
06.2025 - 12.2025
- Supported participants to attend medical, therapy and community appointments.
- Assisted participants to access community activities and promote social inclusion, including outings to local parks and recreational activities.
- Acted as a translator and communication support for participants and their families to help them understand healthcare information and appointments.
- Assisted participants and families with completing forms and accessing services.
- Built positive, respectful relationships with participants while supporting their individual goals and independence.
- Worked collaboratively with families and healthcare professionals to ensure participants received appropriate support.
- Maintained participant confidentiality and provided person-centred support in line with organisational policies.
Bookkeeper
Umid Bricklying PTY LTD
01.2014 - 03.2025
- Maintained accurate financial records for daily transactions and accounts.
- Processed payroll for employees, ensuring timely payments and compliance.
- Managed accounts payable and receivable, tracking invoices and payments.
Education
Bachelor of Psychological And Social Sciences - Child And Community
Western Sydney University
Sydney, NSW01-2026
Certificate 3 in Pathology Collection -
LTT
11-2022
Foundation Studies Program in Health Science And Nursing -
Western Sydney University
Sydney, NSW01-2021
High School Diploma -
GREYSTANES HIGH SCHOOL
10-2019
Graduate Diploma of Advanced Psychology -
Monash University
Clayton, VIC07-2026
Skills
- Person-centered care and participant support
- Appointment coordination and case administration
- Professional documentation and accurate record keeping
- Accurate data entry and database management
- Best Practice Medical Software
- Infection prevention and workplace health and safety awareness
- Confidentiality and privacy compliance
- Building rapport with participants, families, and healthcare professionals
- Strong verbal and written communication
- Excellent interpersonal and customer service skills
- Active listening and empathy
- Multidisciplinary teamwork and collaboration
- Cultural awareness and culturally sensitive communication
- Translation and advocacy for culturally and linguistically diverse (CALD) families
- Problem-solving and critical thinking
- Time management and organisational skills
- Ability to prioritise tasks in a fast-paced environment
- High level of attention to detail
- Conflict resolution and de-escalation skills
- Microsoft Office Suite (Word, Excel, Outlook)
- Adaptability and willingness to learn
- Professionalism and ethical practice
- Community engagement and participant support
Languages
English
Professional
DARI
Professional
Persian
Professional
Certification
- Full Australian Driver Licence
- NDIS Worker Orientation Module
- NDIS Worker Check Clearance
- Bachelor of Psychological and Social Sciences
- HLT37215 Certificate III in Pathology Collection
- Working with Children Checks
Timeline
support workers
Multicultural Assist Pty Ltd
06.2025 - 12.2025
ptahology collector
Healius Pathology pty ltd
12.2022 - Current
Medical Receptionist
Leading Medical Centre
02.2020 - Current
Bookkeeper
Umid Bricklying PTY LTD
01.2014 - 03.2025
Bachelor of Psychological And Social Sciences - Child And Community
Western Sydney University
Certificate 3 in Pathology Collection -
LTT
Foundation Studies Program in Health Science And Nursing -
Western Sydney University
High School Diploma -
GREYSTANES HIGH SCHOOL
Graduate Diploma of Advanced Psychology -
Monash University