Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Joanne Addison

Portsea,VIC

Summary

I am a dedicated and empathetic professional seeking to progress within the community services or education field. Committed to continuous learning, I have pursued additional education in mental health and community services. Over the past three years, I have gained a foundation within the NDIS framework. Now, I am eager to expand my career in the community services and education sectors, areas where I am passionate about contributing kindness, advocacy, and day to day value.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Mental Health Support Worker

Primacy Care
03.2021 - 01.2024
  • Reduced client anxiety through active listening, problem-solving, and crisis intervention techniques.
  • Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure safety.
  • Encouraged self-care among clients by teaching coping strategies, stress management techniques, and relaxation exercises.
  • Documented client progress in confidential files.
  • Developed and implemented activities to help clients develop social and independent living skills.
  • Provided clients with recommendations to community resources.
  • Monitored client progress and provided feedback to families and treatment team members.
  • Maintained client records to document assessment, treatment plans and progress.

Business Owner

Joannes Professional Grooming
04.2013 - 02.2021
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.

Education

Diploma - Community Services

Chisholm
Vic
07.2024

Certificate IV - Mental Health

Chisholm
Vic
05.2021

Certificate III - Community Services

Chisholm
Frankston, VIC
11.2019

Skills

  • Patience and Empathy
  • Effective Communication
  • Self-Care Techniques
  • Boundary Setting
  • Goal Development
  • Collaborative Teamwork
  • Calm and Patient
  • Client Support
  • Developing relationships
  • Trauma Informed Care Framework
  • Administration of Medication in the Community Service's Sector
  • Provided mental health support services to members and families
  • Helped clients deal with substance abuse, mental illness, and other concerns by delivering personalized support
  • worked with participant on homeless to home program
  • Provide support to participants in line with the social model of recovery
  • Offer support to participants and assist them to participate in all lifestyle activities of their choice and meet daily living needs as well as attain better social participation in their community
  • provide short term focused interventions psychoeducation support and mentoring to participants
  • support and assist participants to achieve their goals and needs in relation to approved NDIS plan
  • Deliver high-quality person-centered services to meet the needs of the participants
  • Understanding of the national disability insurance scheme and the nature of psychosocial distress
  • Ability to organise own timetable roster and meet deadlines and appointments
  • Ability to write case notes and do this articulately clearly and concisely
  • Assisted clients with conflict resolution strategies and anger management techniques
  • Monitored, evaluated and recorded client progress with respect to NDIS goals
  • Understanding of Child Development and attachment

Accomplishments


    Social support group Peninsular health

    Assist with social and community participation

    Assist with in house program

    BEAM program Rosebud Secondary

    Mentor young person

Certification

Registration with Disability workers commission

NDIS worker screening check

Potentially Aggressive Clients & Behaviours of concern

Keeping Children and Vulnerable People

Safe

Emotional Intelligence: Social Awareness - Embracing

Different Perspectives

Police check

HLTAD011 Provide first aid

HLTAD009 Provide Cardiopulmonary resuscitation

Administration of Medication in the Community services Sector


Timeline

Mental Health Support Worker

Primacy Care
03.2021 - 01.2024

Business Owner

Joannes Professional Grooming
04.2013 - 02.2021

Diploma - Community Services

Chisholm

Certificate IV - Mental Health

Chisholm

Certificate III - Community Services

Chisholm

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Joanne Addison