Laura Adorisio
Summary
To lead by example, demonstrate company values and motivate the team. To be a role model for the crew and encourage and inspire them to develop and enhance their own skills whilst striving for growth and excellence, both professionally and personally.
Overview
18
18
years of professional experience
Work History
Line Checker Cabin Crew
Virgin Australia
06.2025 - Current
- Role model the Virgin Australia brand, demonstrating exceptional customer service, professionalism and leadership, as well as complying with SOP, SEP and service standards.
- Conduct operational line checks to ensure compliance with CASA regulations and VA standards.
- Assess cabin crew adherence to Standard Operating Procedures and Service Standards.
- Deliver coaching and feedback to cabin crew.
- Escalate safety or procedural concerns to relevant teams.
- Complete and submit assessment reports and documentation in a timely manner.
- Maintain awareness and understanding of policies and procedures.
Cabin Manager
Virgin Australia
05.2021 - Current
- Team Management / Leadership
- Ensuring aircraft/crew Safety and Security
- Adhering to strict SEP/SOP/Services Standards, OTP
- Monitoring Crew Performance
- Seamless Passenger Experience
- Communicating with other departments
- Flight Reports / Feedback
Cabin Crew
Virgin Australia
11.2010 - 05.2021
- Customer Service
- Safety Demonstration
- Safety Checks / Securing Cabin
- Economy and Business Class Service
- Dealing with Medical Emergencies
- Assisting guests with special needs
- In-Flight Support Crew
Guest Services
Virgin Blue
04.2008 - 11.2010
- Ensuring Seamless Passenger Experience
- Checking-in procedures
- Boarding Duties
- Adhering to Safety and Security
- Following strict OTP
- Problem Solving
- Assisting guests with special needs
Skills
- Leadership Skills
- Teamwork / Collaboration
- Effective Communication
- Emotional Intelligence
- Level Headed
- People – Oriented
- Effective Time Management
- Strong Work Ethic
- Adaptable
- Hard Working
- Attentive
- Detail-Oriented
- Organisational Skills
- Problem Solving / Conflict Resolution
Certificates/Training
- Responsible Service of Alcohol
- Senior First Aid (Level 2)
- Certificate III – Customer Service
- Dangerous Goods
- Emergency Procedures Training
- Security Training
- Business Class Training
- In-Flight Support Crew
- Mental Health First Aid
Timeline
Line Checker Cabin Crew
Virgin Australia
06.2025 - Current
Cabin Manager
Virgin Australia
05.2021 - Current
Cabin Crew
Virgin Australia
11.2010 - 05.2021
Guest Services
Virgin Blue
04.2008 - 11.2010