Shamus Guy
Mango Hill,QLD
Summary
Focused and adaptable Cabin Manager that achieves performance objectives and safety outcomes.
Well-versed in mentoring new and existing team members ready to tackle real-world challenges and achieve outstanding customer experiences while maintaining safety standards.
Experienced in resolving and negotiating better outcomes to uphold policy and procedures while empowering team members to make effective and meaningful decisions.
Offering exemplary leadership and interpersonal skills with a reliable, dedicated nature.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Cabin Manager | Line Checker
Virgin Australia Airlines
09.2007 - Current
- Manage food /beverage services to high volume 800+ passengers daily
- Safety reporting of aircraft defects to engineering and technical team
- Check and monitor yearly training compliance assessing crew to meet Civil Aviation Safety Authority standards B737
- Contribute to operational safety reports identifying risk
- Provision Catering and equipment logistics prior to domestic and international flights
- Conduct daily pre-flight safety briefings
- Perform in roster on-call duties on and out of hours basis for urgent operation of disrupted / recovery flights
- Provide representation on behalf of Customer Service Delivery at Volume recruitment days
- Manage Training Standards
- Volume Recruitment
- Conduct performance appraisal and team member development
- Manage crew performance ensuring compliance to SOP's and Emergency procedures
Services Attendant
Scentre Group
09.2021 - 03.2024
- Investigated and resolved customer inquiries and complaints quickly.
- Assist with CCTV reviews, which can include audits, administrative tasks, and required maintenance on License Plate Recognition systems.
- Monitor suspicious on-site activity with over 17,000 customer movements daily liaising with security and law enforcement agencies
- Asset management (Maintenance connect)
- Car park support
- Action carpark operations peak flow plan
- Maintenance and operation of carpark Skidata technology conduct routine inspections for damage and action repairs
- Concierge Support; provide assistance, directions, and information in a busy retail environment
Cabin Crew
Virgin Australia Airlines
05.2006 - 09.2007
- Establish accurate audits of aircraft following cleaning procedures
- Performed boarding and disembarkation procedures in accordance to company standards
- Performed food and beverage services during flight and responsible for in-flight emergencies
- Consistently remain compliant with regards to CAO 20.11 Emergency Procedures & standard operating procedures
- Performed wheelchair transfers assisting guests with limited mobility and special needs in accordance to manual handling procedures
- Perform Pre-flight safety and security checks
- Conduct Food / Beverage service delivery to 700+ customers daily
- Increase Customer satisfaction by consistently remaining aware of trends
Pit Crew
Virgin Australia Airlines
02.2004 - 05.2006
- Perform Aircraft load control for over 140 aircraft and 3 aircraft types
- Sort and collate over 5,000 bags and freight for dispatch to multiple destination
- B737 Aircraft towing 70+ Tonnes and pre-departure safety checks
- Establish Shipping and handling of Dangerous goods for flight
- Safely co-ordinate delivery of freight and customer baggage to aircraft
- Resolve miss-connection baggage and load discrepancies
- Communicated issues to Ground operations supervisor and help to develop solutions
- Increase safety awareness
- Drove operational improvements which resulted in savings and improved profit margins
- Loaded, unloaded and moved material to and from storage and production areas
Education
High School Diploma -
Dakabin State High School
Dakabin12.1999
Skills
- Catering logistic management
- Strong Operational problem solving experience
- Disability Support
- Shipping and handling of Dangerous Goods by Air
- Demonstrated knowledge in Workplace Health and Safety and safe manual handling practices relating to Airport and Aircraft operations
- Aviation Law Civil Aviation Orders and Regulations
- Customer Service Delivery & dispute resolution
- Emergency First Aid (SFA)
- Strong communication
- Risk analysis and management
- Team Leadership
- Cost Reduction Strategies
- Operations management
Certification
RSA - Responsible Service of Alcohol
RSG - Provide Responsible Service of Gambling
PADI - Professional Divers Association of diving Instructors ADVANCED
SECURITY & DG's - Dangerous goods handling - Transport by Air
COVID SAFE - Dining in Tafe Queensland
Safety Emergency Procedures Boeing 737-800 - VA Academy
Aviation Medicine - VA Academy
COVID - 19 Vaccinated - Pfizer
Timeline
Services Attendant
Scentre Group
09.2021 - 03.2024
Cabin Manager | Line Checker
Virgin Australia Airlines
09.2007 - Current
Cabin Crew
Virgin Australia Airlines
05.2006 - 09.2007
Pit Crew
Virgin Australia Airlines
02.2004 - 05.2006
RSA - Responsible Service of Alcohol
RSG - Provide Responsible Service of Gambling
PADI - Professional Divers Association of diving Instructors ADVANCED
SECURITY & DG's - Dangerous goods handling - Transport by Air
COVID SAFE - Dining in Tafe Queensland
Safety Emergency Procedures Boeing 737-800 - VA Academy
Aviation Medicine - VA Academy
COVID - 19 Vaccinated - Pfizer
High School Diploma -
Dakabin State High School
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