Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Cooper

Melbourne,VIC

Summary

I am enthusiastic about creating an inviting and engaging atmosphere for customers and team members. I am committed to personal growth, eager to acquire new skills and embrace additional responsibilities. I am excited to gain more retail experience, leveraging my strong background in hospitality to provide reliable and friendly customer service. My experience in both fast-paced and more intimate dining settings will allow me to build rapport with customers, work efficiently and collaborate effectively with my team members. Through my studies in marketing and psychology, I have useful knowledge of marketing and sales strategies which will assist me in meetings sales targets. Furthermore, my personal interest in fashion, enables me to stay on top of fashion trends and understand a variety of styles. Thus, allowing me to create deeper connections with customers and to provide useful and insightful recommendations.

Overview

3
3
years of professional experience

Work History

Barista/FOH Team Member

Kupid Espresso
11.2023 - Current
  • Collaborated closely with team members and management to deliver a warm and joyful customer service experience at our intimate local cafe.
  • Developed and maintained positive customer relationships to promote a friendly and welcoming environment.
  • Maintained cleanliness and ensured everything was well stocked to improve efficiency during service.

Waitress/FOH Team Member

Au79
09.2023 - 06.2024
  • Managed cash and card transactions accurately and efficiently to promote timely yet friendly customer service.
  • Independently carried out opening and closing duties to ensure proper cleanliness and efficiency during service.
  • Provided customers with thorough menu and product knowledge, catering towards dietary requirements and special requests.

Retail Assistant/waitress

Laurent Bakery
11.2021 - 01.2024
  • Assisted in supervising and training employees on product knowledge, customer service techniques and sales strategies to uphold brand image.
  • Helped order weekly stock according to previous sales and wastage figures to improve profit margins and meet key performance indicators.
  • Collaborated closely with customers to provide product insights, answer queries and fulfill custom cake and catering orders.

Crew Member

McDonald's
07.2021 - 01.2023
  • Greeted customers to take food orders, provide menu information and perform transactions.
  • Prepared and served food and beverages in a careful yet efficient manner.
  • Upheld cleanliness in food preparation, equipment and dining areas.

Education

Diploma of Languages - Spanish And Latin American Studies

Monash University
Clayton, VIC
11-2026

Bachelor of Business - Marketing And Psychology

Monash University
Clayton, VIC
11-2025

Secondary School Education -

Methodist Ladies' College
Kew, VIC
11-2021

Skills

  • Initiative
  • Time management
  • Friendly and outgoing
  • Responsibility
  • Attention to detail
  • Team player
  • Communication
  • Dilligance

Timeline

Barista/FOH Team Member

Kupid Espresso
11.2023 - Current

Waitress/FOH Team Member

Au79
09.2023 - 06.2024

Retail Assistant/waitress

Laurent Bakery
11.2021 - 01.2024

Crew Member

McDonald's
07.2021 - 01.2023

Diploma of Languages - Spanish And Latin American Studies

Monash University

Bachelor of Business - Marketing And Psychology

Monash University

Secondary School Education -

Methodist Ladies' College
Laura Cooper