Summary
Overview
Work History
Education
Skills
Skillset
Personal Information
References
Timeline
Generic

Laura Dumesny

Summary

Hardworking and passionate job seeker with strong organizational skills eager to embark on a new career chapter. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

2IC at Boost Juice Rockhampton

Boost Juice
04.2023 - Current
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and calling in extra staff when required.
  • Daily banking and running of the store

Senior Hairdresser

Metrovision Hair & Beauty
01.2021 - 04.2023
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
  • Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
  • Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
  • Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
  • Increased salon revenue through upselling additional services and retail product sales.
  • Evaluated and adjusted client treatments based on their unique hair type, texture, and condition, ensuring optimal results and satisfaction.
  • Streamlined appointment scheduling and client communication to maximize efficiency in salon operations.

Senior Hairdresser

Total Look Hair Design
01.2020 - 12.2020
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
  • Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
  • Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
  • Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
  • Increased salon revenue through upselling additional services and retail product sales.
  • Evaluated and adjusted client treatments based on their unique hair type, texture, and condition, ensuring optimal results and satisfaction.
  • Streamlined appointment scheduling and client communication to maximize efficiency in salon operations.

Senior Hairdresser

Hair Hotel
01.2016 - 12.2019
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
  • Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
  • Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
  • Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
  • Increased salon revenue through upselling additional services and retail product sales.
  • Evaluated and adjusted client treatments based on their unique hair type, texture, and condition, ensuring optimal results and satisfaction.
  • Streamlined appointment scheduling and client communication to maximize efficiency in salon operations.

Senior Hairdresser

Total Look Hair Design
01.2006 - 12.2015
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
  • Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
  • Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
  • Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
  • Increased salon revenue through upselling additional services and retail product sales.
  • Evaluated and adjusted client treatments based on their unique hair type, texture, and condition, ensuring optimal results and satisfaction.
  • Streamlined appointment scheduling and client communication to maximize efficiency in salon operations.

Education

Cutting courses -

Richard Kownacki

In salon training -

Various colour technicians

Matrix colour courses -

Certificate 4 in Trainer and Assessing -

Central Queensland University
Brisbane, QLD
2024

Cert 3 in ladies hairdressing -

Rockhampton Tafe
01.2009

Year 11 -

Smithfield State High School Cairns
01.2005

Skills

  • Staff Development
  • Staff Training
  • Problem Resolution
  • Team Leadership
  • Customer Relations
  • Administrative Skills
  • Interpersonal Skills
  • Community Engagement
  • Customer-Oriented
  • Staff Motivation
  • Team Player

Skillset

  • Ladies, Men's and children's haircuts
  • Colour application – Tinting, foiling, balyage and colour correction
  • Perming
  • Blow waving and setting
  • Basic up-styles
  • Preparation and cleaning of a salon eg; towels and capes, sweeping, mopping, dusting, maintenance and cleaning of clippers and hairdryers, sanitizing combs and clips
  • Answering the phone as well as booking appointments
  • Cashflow
  • Client communication
  • Sending and receiving of orders
  • Staff management
  • Daily banking

Personal Information

Date of Birth: 05/19/89

References

  • Stephanie Leaver, Former work colleague, 0438454914
  • Kathy Jackson, Former owner/manager Boost Juice, 0428999655
  • Hayley Sonter, Former work colleague, 0410109365

Timeline

2IC at Boost Juice Rockhampton

Boost Juice
04.2023 - Current

Senior Hairdresser

Metrovision Hair & Beauty
01.2021 - 04.2023

Senior Hairdresser

Total Look Hair Design
01.2020 - 12.2020

Senior Hairdresser

Hair Hotel
01.2016 - 12.2019

Senior Hairdresser

Total Look Hair Design
01.2006 - 12.2015

Cutting courses -

Richard Kownacki

In salon training -

Various colour technicians

Matrix colour courses -

Certificate 4 in Trainer and Assessing -

Central Queensland University

Cert 3 in ladies hairdressing -

Rockhampton Tafe

Year 11 -

Smithfield State High School Cairns

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