Laura Blunt
Rylstone,NSW
Summary
Experienced administration officer with over ten years experience in administration and customer support roles. I have an excellent reputation for resolving problems, improving customer satisfaction, driving overall operational improvements and I am also a New South Wales Justice of the Peace. I bring a positive attitude and always strive to achieve achieve the best outcome for any task issued.
Overview
16
16
years of professional experience
Work History
Environmental Services Technical Assistant
Mid-Western Regional Council
11.2019 - Current
- Created five year targets for Weeds Action Program through funding from the Department of Primary Industries,
- Manage time effectively to complete tasks,
- Successfully work in a team and independently,
- Develop informational flyers on priority weeds,
- Bulk mail outs of priority weeds in problem areas,
- Organise site and display for Mudgee Small Farm Field Days,
- Community engagement including facebook posts and community news articles,
- Designate/action works requests in a timely manner,
- Strong communication with landholders regarding their general biosecurity duty,
- Distribution of general biosecurity duty information to new landholders,
- Develop and deliver school presentations,
- Report writing and distributing for property inspections,
- Daily and monthly performance statistics for private property inspections, reinspections and roadside spraying and
- Roadside spraying when needed.
Customer Support
Thunderbrid Ag
01.2017 - 11.2019
- Worked with customers to understand their requirements and provide exceptional service,
- First point of contact for customers to provide technical, sales and after sales support,
- Daily invoicing through MYOB,
- Produce weekly and monthly reports in a timely fashion including budgets and sales figures,
- Comply with all company standards, including WHS,
- Excellent problem solving skills and and
- Strong communication skills.
Customer Support Officer
Coal Services Health
07.2013 - 12.2016
- Provide primary customer support to internal staff and external customers in a fast-paced environment,
- Updated work schedules to account for changing staff levels, including staff rostering,
- Accounts payable and receivable
- Strong communication with team members to facilitate monthly team meetings,
- Followed up with customers about resolved issues to maintain high standards of customer service,
- Worked independently,
- Comply with all WHS standards, company policies and procedures,
- Comply with NSW Order 41 Coal Order and
- Conduct audits for compliance.
Business Administration Trainee
Coal Services Health
07.2012 - 07.2013
- Provided administration support including telephone, email enquiries and filing medical documents,
- First point of contact to customer support
- Handle customer complaints and
- Handled all filing of medical documentation.
Bar and Bistro Worker
The Globe Hotel
01.2008 - 07.2012
- Responsible handling of alcohol,
- Responsible food handling,
- Handling cash,
- Friendly interaction with customers and
- Handle customer complaints.
Education
Bachelor of Social Science (Psychology) -
Charles Sturt University
Bathurst, NSWWeed Control -
Course Stream
11.2021
First Aid Training -
The First Aid Training Company
10.2021
Agricultural Chemical Skill Set -
Spraysmart
10.2020
Certificate IV in Government Investigations -
ACFEC
08.2020
Conflict Training -
ACFEC
03.2020
Diploma of Business -
Apex Training Solutions
12.2016
Certificate III Business -
Tafe NSW
06.2013
Higher School Certificate -
Kandos High School
Kandos, NSW12.2011
Skills
- Excellent communication,
- Strong computer skills and knowledge,
- Hard working and dedicated,
- Ability to multitask,
- Open minded to new process,
- Deliver exceptional customer service and
References
Katrina Underwood
Chief Weeds Officer, Mid-Western Regional Council
0407 452 874
Ellen Compton
Registered Nurse, NSW Health
0411 297 995
Sean Costigan
Biosecurity Officer, Mid-Western Regional Council
0428 771 555
Timeline
Environmental Services Technical Assistant
Mid-Western Regional Council
11.2019 - Current
Customer Support
Thunderbrid Ag
01.2017 - 11.2019
Customer Support Officer
Coal Services Health
07.2013 - 12.2016
Business Administration Trainee
Coal Services Health
07.2012 - 07.2013
Bar and Bistro Worker
The Globe Hotel
01.2008 - 07.2012
Bachelor of Social Science (Psychology) -
Charles Sturt University
Weed Control -
Course Stream
First Aid Training -
The First Aid Training Company
Agricultural Chemical Skill Set -
Spraysmart
Certificate IV in Government Investigations -
ACFEC
Conflict Training -
ACFEC
Diploma of Business -
Apex Training Solutions
Certificate III Business -
Tafe NSW
Higher School Certificate -
Kandos High School
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