laura furlong
Perth
Summary
Motivated Cafe Manager with strong leadership skills and knack for improving customer satisfaction. Skilled in managing daily operations, staff training, and inventory control. Committed to creating welcoming atmosphere and driving sales through innovative marketing strategies. Proven ability to maintain high standards of cleanliness and food safety while fostering positive team environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cafe Server
Mary Street Bakery
City beach
05.2025 - Current
- Assisted customers with product selection and inquiries at Mary Street Bakery.
- Processed customer orders accurately and efficiently during busy shifts.
- Provided positive customer experience by ensuring friendly and processional conversations and suggestions.
- Independently handled very busy sections during peak busy hours.
Cafe Manager
meadow cafe
gorey
09.2023 - 03.2025
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Oversaw the maintenance of café equipment and facilities, arranging repairs and upgrades to support operational efficiency.
- Led by example in providing exceptional customer service, resolving complaints with professionalism and care.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Analysed customer feedback, initiating changes in service and menu offerings to address concerns and boost repeat business.
- Counselled and disciplined staff, addressing issues promptly and providing constructive feedback.
Cafe Supervisor
Lawlers Of Morriscastle
Gorey
04.2021 - 08.2023
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Kept bar stocked and organised for easy access and quick service to customers.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Adhered to all food safety regulations and quality controls set by establishment and regulating agencies.
Education
GCSEs - General Studies
Loreto Wexford
WexfordSkills
- Customer issue resolution
- Culinary arts education
- Strategic planning
- Team building
- Health and Safety Compliance
- Staff development and mentoring
- Training
Education
other
Certification
- HACCAP food safety course certified
- Professional barista training sessions completed
Timeline
Cafe Server
Mary Street Bakery
05.2025 - Current
Cafe Manager
meadow cafe
09.2023 - 03.2025
Cafe Supervisor
Lawlers Of Morriscastle
04.2021 - 08.2023
GCSEs - General Studies
Loreto Wexford