Laura Howell
Moe,VIC
Summary
Dynamic retail management professional with a proven track record at Officeworks, adept in communication and time management. Excelled in enhancing customer satisfaction and operational standards through effective team leadership and training development. Skilled in business administration, showcasing a dependable ability to thrive in fast-paced environments. Achieved significant improvements in customer service and store operations.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Retail Department Manager
Officeworks
Traralgon, Vic
01.2023 - Current
- Monitored store operations for compliance with safety regulations, health codes and security standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Inspected merchandise regularly for quality control purposes prior to stocking shelves or racks.
- Developed and implemented customer service standards to ensure high levels of customer satisfaction.
- Managed day-to-day operations including cash handling procedures, merchandising displays and staff assignments.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained KPIs to receive yearly bonus
Small Business Owner
Z & M's Creations
Moe, Vic
02.2012 - Current
- Established and maintained relationships with suppliers, clients, and other business partners.
- Maintained accurate records of stock levels and product ordering.
- Responded quickly to customer inquiries regarding availability of products or services.
- Coordinated advertising campaigns across multiple digital platforms.
- Completed visual inspections and manual testing to assess product quality.
- Managed office supplies inventory and placed orders when necessary.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
Retail Assistant
Hip Pocket Workwear
Pakenham, Vic
02.2016 - 03.2017
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Assisted customers with product selection, answered queries and provided advice.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Processed payments using cash register, credit card machine and POS system.
Retail Store Manager
Jay Jays
Melbourne, Vic
04.2008 - 05.2010
- Performed regular audits to ensure compliance with company standards.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Coordinated stock replenishment processes as needed based on sales trends.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Organized merchandise displays according to seasonal promotions or special events.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Branch Manager
Nokia Care Centre
Melbourne, Vic
Retail Department Manager
Big W
Melbourne, Vic
Retail Department Manager
Kmart
Melbourne, Vic
Sales Assistant
Kmart
Melbourne, Vic
Education
Diploma in Business Management -
Swinburne University
Melbourne, VIC01-2006
Certificate IV Business Management -
Swinburne University
Melbourne, VIC01-2005
Certificate III Retail Supervision -
Coles Myer Institute
Melbourne, VIC01-2004
Certificate II Retail Operations -
Swinburne University
Melbourne, VIC01-2004
Skills
- Delegation and supervision
- Communication skills
- Time management
- Training and development
- Business administration
- Dependable and responsible
- Thrive in a fast-paced environment
- Excellent Customer Service Skills
Certification
- First Aid Certificate
Timeline
Retail Department Manager
Officeworks
01.2023 - Current
Retail Assistant
Hip Pocket Workwear
02.2016 - 03.2017
Small Business Owner
Z & M's Creations
02.2012 - Current
Retail Store Manager
Jay Jays
04.2008 - 05.2010
Branch Manager
Nokia Care Centre
Retail Department Manager
Big W
Retail Department Manager
Kmart
Sales Assistant
Kmart
Diploma in Business Management -
Swinburne University
Certificate IV Business Management -
Swinburne University
Certificate III Retail Supervision -
Coles Myer Institute
Certificate II Retail Operations -
Swinburne University
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