Summary
Overview
Work History
Education
Skills
Certification
Awardsrecognitionsvolunteerwork
References
Timeline
Generic

Ifeoma Grace Obilo

Moncrieff,Australia

Summary

A dedicated and experienced community development worker with 5 years of proven expertise in community service, mental health support, who is committed in making a positive impact in the lives of individuals and communities. Passionate about advocating for those in need and providing essential support services. Experienced in collaborating with internal teams, diverse stakeholders, and organizations to address social challenges and eager to contribute compassionate care through problem solving, strategic planning and resourceful solutions to enhance the quality of life for the young and vulnerable and to deliver results that exceeds client expectation. Skilled in communication, building rapport, assessing needs, and implementing effective interventions to empower clients and foster self-sufficiency and ensure client satisfaction. Demonstrated ability Committed to ongoing learning and professional development, a collaborative team player. Adept at identifying clients’ needs and providing tailored solutions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Client Engagement Officer

Housing ACT community services Directorate ACT Government
Belconnen, ACT
09.2022 - Current
  • Liaised directly with clients, as well as to mitigate and monitor all housing debts to assist tenants to sustain tenancies while implementing all legal processes
  • Engaged with services and matched clients to ensure a sustainable tenancy
  • Responding to written and verbal complaints, and when necessary, also connecting with other business units to agree on communication strategies
  • Managing files and tracking documentation as well as accurately preparing tenancy related documentation as required and managing and saving of documentation through content manager
  • Undertaking assessments of complex clients’ needs to support sustainable tenancies, and matching clients to housing and wrap-around services
  • Acting in accordance with ACT code of conduct and Values, the diversity and inclusion principles and work health and safety practices
  • Provided high-level customer service, both over the phone and in writing when requesting additional information for a housing/rebate application or when advising a client of the outcome of their application
  • Assisted clients and tenants with lodging supporting documentation regarding applications and tenancy
  • Conducting clients service visits and maintenance management to ensure property standards are being upheld
  • Learned and successfully used multiple computer systems to calculate household rent and make the new rent amount active from the current date
  • Successfully worked as part of a team, a collaborative team player and worked independently
  • Adhered to legislative and policy requirements when requesting, releasing, and handling personal information
  • Spearheaded Concierge and client interactions within a fast-paced busy face-to-face environment
  • Demonstrated excellent communication skills particularly when explaining the rental rebate processes, additional information required, and decisions to clients

Disability Support worker

Catholiccare Canberra&Goulburn
Red Hill, ACT
07.2018 - Current
  • Provided day to day support/ Personal care to clients
  • Maintained a duty of care/ dignity of risk to clients
  • Provided in home supports and engaging clients in completing domestic tasks, which included meal preparation, household cleaning, etc
  • Worked with clients to maximize their self-esteem and independence while providing one on one support
  • Ensured medications are administered in line with the organization’s policy and procedures as well as maintained an up-to-date medication qualification
  • Ensured that clients are transported and fully represented for community gatherings
  • Provided updates through the organization’s communication portal and maintained communication with family members where relevant
  • Provided regular feedback to managers, stakeholders, supporting organizations regarding client’s wellbeing that included changes in activities and routines

Education

Certificate IV - procurement and contracting

Canberra Institute of technology
Bruce
12.2024

Diploma - Community Services

Canberra Institute of Technology
Bruce
12.2022

Skills

  • Goal driven
  • Interest in people
  • Commitment to helping others
  • Non-judgmental attitude
  • High level of patience
  • Emotional resilience
  • Understanding of clients' and workers' boundaries
  • Respect for confidentiality/privacy
  • Person-centered service delivery
  • Building rapport
  • Clear communication
  • Sensitivity
  • Ability to follow standard policy and procedures
  • Timely response to concerns and complaints
  • Manual handling implementation
  • Independent work
  • Teamwork
  • Respect for cultural diversity
  • Knowledge of changing standards and codes of conduct
  • Initiative
  • Enthusiasm
  • Work health and safety measures (WHS)
  • Proficient in computers, systems, and applications
  • Innovative thinking
  • Teachable
  • Willingness to learn

Certification

  • Certificate IV in Mental Health, Canberra Institute of Technology, 02/18 - 12/19
  • Certificate IV in Community Development, Canberra Institute of Technology, 02/18 - 12/19
  • Certificate IV in Community Services, Canberra Institute of Technology, 02/18 - 12/19
  • Certificate III in Community Service, Canberra Institute of Technology, 02/18 - 12/19
  • Nurse Training Australia Certificate III in Individual Support (Ageing), 12/16
  • Allen’s Training Certificate in First Aid/Manual Handling, 02/18 - 12/19

Awardsrecognitionsvolunteerwork

  • Working with Vulnerable People, 01/28
  • NDIS Workers Screening/Orientation, 01/28
  • Accredited Mental Health First Aider, 05/27

References

References available upon request.

Timeline

Senior Client Engagement Officer

Housing ACT community services Directorate ACT Government
09.2022 - Current

Disability Support worker

Catholiccare Canberra&Goulburn
07.2018 - Current
  • Certificate IV in Mental Health, Canberra Institute of Technology, 02/18 - 12/19
  • Certificate IV in Community Development, Canberra Institute of Technology, 02/18 - 12/19
  • Certificate IV in Community Services, Canberra Institute of Technology, 02/18 - 12/19
  • Certificate III in Community Service, Canberra Institute of Technology, 02/18 - 12/19
  • Nurse Training Australia Certificate III in Individual Support (Ageing), 12/16
  • Allen’s Training Certificate in First Aid/Manual Handling, 02/18 - 12/19

Certificate IV - procurement and contracting

Canberra Institute of technology

Diploma - Community Services

Canberra Institute of Technology
Ifeoma Grace Obilo