Laura Lott
8 Celia PLace, Kings Langley,NSW
Summary
Experienced customer service specialist currently working as a receptionist and administration officer in a fast-paced environment. Responsibilities include front line customer interaction and communication, account set up and closing, issue resolution, and varied administration and office co-ordination activities.
Also a dedicated Swim Coach experienced in scouting junior swimmers and preparing teams and individuals for Junior swim meets. Knowledgeable in safety protocols and capable of providing an enjoyable learning environment. Enthusiastic for swimming and highly effective in motivating and inspiring students of every age.
Overview
2
2
years of professional experience
Work History
Competitive Junior Squads Swim Coach
Castle Hill Fitness & Aquatic Centre
07.2023 - Current
- Determining ability and skill level before setting up training programs.
- Developing and implementing training programs that focus on improving technique, stroke placement, speed, and style.
- Using a range of activities to improve water confidence.
- Recording training sessions to analyse strokes, techniques, and monitor progress.
- Teaching and perfecting skills like tumble turns, dives, kicks, body rolls, floating, and breath control.
- Scouting junior swimmers and preparing teams and individuals for Junior swim meets.
- Strong communication and interpersonal skills.
- Ensuring and upholding of health, safety, and wellbeing of children.
Receptionist & Administration Officer
Castle Hill Fitness & Aquatic Centre
06.2022 - Current
- Customer service experience – All aspects of company representation; customer interaction; face to face, phone calls, emails and online- messaging.
- Ability to follow instructions and work well in a team, developing positive working relationships. Complaint and issue resolution, customer feedback.
- Internal Communication - Training and organisation of new team members, upkeep of policies and processes, direct communication with team via messages.
- Account set-ups for customers, cancellations, data entry and organisation of members accounts. Finance: Collection of outstanding fees in person and over the phone.
- Interacting with customers for whom English is not their first language.
- Office upkeep - Upkeep of maintenance work, stock orders and maintenance reports.
- Health and Safety – Assisting with the completion of incident reports for members of staff and customers. CPR qualification and Working with Children Check.
Education
Completion of The Higher School Certificate -
Cherrybrook Technology High School
Purchase Road, Cherrybrook, NSW 212609.2022
Skills
- Strong safety awareness
- Excellent customer service skills
- Strong communication and interpersonal skills
- Patience and resilience
- Issue and conflict resolution
- Problem solving
- Accurate complex data entry
- Professionalism
- Strong organisational skills
- Performance Improvements for Children
- Exercise Programs
- Team Bonding
Timeline
Competitive Junior Squads Swim Coach
Castle Hill Fitness & Aquatic Centre
07.2023 - Current
Receptionist & Administration Officer
Castle Hill Fitness & Aquatic Centre
06.2022 - Current
Completion of The Higher School Certificate -
Cherrybrook Technology High School
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