Laura Lutini
Craigieburn,VIC
Summary
Dynamic professional with proven expertise in customer service and warehouse operations, honed at Blundstone and Brand Developers Ltd. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional adaptability and attention to detail. Skilled in leveraging computer literacy to improve efficiency, with a track record of mentoring trainees to achieve excellence.
Overview
11
11
years of professional experience
Work History
Customer Service, Warehouse & Shop Assistant
Blundstone
07.2016 - 05.2024
- Ensured timely resolution of client issues through phone, email, and in-person interactions.
- Ensured accuracy in tracking customer interactions and transactions through Zendesk.
- Handled large volume of incoming calls and emails.
- Suggested innovative replacement choices to enhance sales results.
- Worked with diverse teams to enhance workflows and boost customer satisfaction.
- Efficient order picking, fulfilling customer orders
- Scanned orders to verify correct items were picked.
- Order packing, preparing fulfilled orders with the correct packaging and shipment labels
- Replenish pick shelves and consolidate bulk stock pallets
- Review and assess warranty requests.
Call Centre Representative
Brand Developers Ltd
07.2013 - 06.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
School Certificate - English And Mathematics
St Dominics College
Auckland, NZ11-2002
Skills
- Customer Service
- Cash Handling
- Product Knowledge
- Inventory Management
- Strong Attention to Detail
- Mentoring Trainees
- Computer Literacy
- Organised
- Adaptability
Languages
Samoan
Full Professional
Timeline
Customer Service, Warehouse & Shop Assistant
Blundstone
07.2016 - 05.2024
Call Centre Representative
Brand Developers Ltd
07.2013 - 06.2016
School Certificate - English And Mathematics
St Dominics College
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