Laura Mercuri

Experience in personal care support with three clients individually in their home. Morning, noon and afternoon shift.

• Developed individualized care plans based on client needs, ensuring tailored support and attention.
• Monitored client health status, reporting changes to relevant stakeholders for timely interventions.
• Assisted clients with daily living activities, enhancing personal independence and quality of life.
• Provided companionship and emotional support, fostering positive relationships and improving client well-being.
• Supported clients in maintaining personal interests or hobbies, fostering a sense of purpose and engagement.
• Assisted clients in navigating transportation options for increased autonomy in attending appointments or community events.
• Enhanced client well-being by providing personalized and compassionate care in daily activities.
• Communicated effectively with family members regarding updates on client status, concerns, or achievements.
• Advocated for client rights within healthcare systems or other relevant agencies.
• Managed medication administration according to prescribed schedules, ensuring proper dosage and adherence to guidelines.
• Implemented adaptive strategies and assistive devices for enhanced communication, mobility, and functioning within the home setting.
• Assisted clients with personal hygiene tasks for improved health and comfort.
• Improved client mobility by assisting with transfers, ambulation, and range of motion exercises.
• Promoted healthy lifestyles by preparing nutritious meals according to dietary restrictions or preferences.
• Contributed positively to team dynamics by sharing knowledge, collaborating effectively, and demonstrating flexibility in adapting to changing client needs or organizational priorities.
• Facilitated social interactions and community involvement for increased quality of life.
• Provided emotional support to clients during challenging situations or periods of change.
• Maintained a safe and clean living environment for clients through housekeeping tasks and organization.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Provided safe mobility support to help patients move around personal and public spaces.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Entrusted to handle confidential and sensitive situations in professional manner.
• Maintained the the the entire family's schedule and organized events.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Advocated for client rights and preferences, ensuring their voices are heard in care decisions.

Achievement: Identify early symptoms through cognitive changes and behaviours, facilitate change through reporting and collaborating with allied health professionals. For the well-being of the client.

With integrity and respect to discuss difficult situations with the families as primary stakeholders to de-escalate the situation and engineer solutions for the consistency of care.

• Administered medication and monitored health conditions to ensure well-being.
• Developed personalized care plans in collaboration with healthcare professionals.
• Provided emotional support and companionship to enhance client quality of life.
• Assisted clients with daily living activities, promoting independence and dignity.
• Developed trusting relationships with clients, establishing rapport and open communication.
• Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
• Maintained accurate documentation of care provided, changes in condition, and communication with healthcare providers for continuity of care purposes.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Transported clients to and from medical appointments with safety and efficiency.

Provided in-home care services to support daily living activities for self-funded retirees.

Contract full time, working collaboratively with primary family stakeholder living interstate and provider.

• Collaborated with stakeholders to enhance service offerings and clients' satisfaction
• Worked fast to complete tasks and meet daily deadlines.
• Maintained work areas by cleaning and straightening for maximum productivity and safety.
• Assisted clients with daily living activities, enhancing personal independence and quality of life.
• Coordinated transportation and mobility assistance for clients, promoting access to community resources and services.
• Utilized detailed documentation practices to maintain accurate records of services provided and progress observed.
• Conducted assessments of client safety risks within the home environment, implementing modifications as necessary.
• Monitored client progress regularly, adjusting care plans as needed to optimize outcomes.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted with daily living activities, running errands, and household chores.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Monitored clients' overall health and well-being and noted significant changes.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences.
• Managed medication administration according to prescribed schedules, ensuring proper dosage and adherence to guidelines.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Transported clients to and from medical appointments with safety and efficiency.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Achievement: Identifying early stages of elder abuse in the clients' home through behaviours. Documented concerns through progress notes and recognized the difficult conversation to the primary stakeholder of deteriorating cognitive decline due to isolation and cohesive control. To resolve issue promptly and for the clients' mental health and well being.

• Managed daily operations, ensuring efficient service and high food quality standards.
• Culinary hand-mademade vegan desserts for wholesale orders.
• Led financial planning initiatives, enhancing profitability through budget management and forecasting.
• Oversaw staff training programs, improving team performance and service delivery.
• Established vendor relationships to optimize supply chain efficiency and cost management. Growth from December 2018 to December 2019 of over 500% to increase weekly orders.
• Developed and maintained strong relationships with clients, resulting in repeat business.
• Managed day-to-day business operations.
• Mentored staff on best practices in food safety and sanitation compliance procedures.
• Consulted with customers to assess needs and propose optimal solutions.
• Implemented marketing strategies to increase brand awareness and attract new customers. Through social media and word of mouth.
• Organized and attended trade shows, markets and special events to showcase vegan dessert products, network with other businesses and attract new customers.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit. Through wholesale buying with suppliers to decrease unit price by 10 percent.
• Coordinated marketing efforts, increasing brand awareness through social media campaigns.
• Catering packages for events, corporate events, weddings, birthdays. With minimum expenditure per person and budget.

Achievement: Supply and offer unique vegan desserts and build clientele within Adelaide and Adelaide hills region. Revenue from gross sales from June 2019 to June 2020 over 200%.

• Managed kitchen operations and met health and safety regulations.
• Managed inventory levels, reducing waste through efficient stock rotation and ordering processes.

From July 2010 to June 2011 food wastage decreased by 45%

Ordering process as required July 2010 to June 2011, which contributed to this amount.

• Trained and mentored kitchen staff, fostering a collaborative and high-performing team environment.
• Implemented cost control measures, optimizing food preparation processes to maintain budgetary guidelines.

Implementing measurements for service and pre-prepared portions for a high-paced service and consistency.

• Coordinated kitchen workflow during peak service hours, improving efficiency and service speed.
• Conducted regular performance evaluations, providing constructive feedback to enhance staff development.
• Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
• Collaborated with front-of-house management to ensure seamless service delivery and guest experience enhancement.
• Checked and tested foods to verify quality and temperature.
• Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
• Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.

Wastage sheets implemented within kitchen; food discard to be weighed beforehand.

• Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
• Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
• Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
• Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
• Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
• Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
• Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
• Developed kitchen staff through training, disciplinary action, and performance reviews.
• Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
• Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
• Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices. From July 2010 to June 2011 perishable cost of goods was down by 22%.
• Calculated prices of ingredients to monitor food costs and control expenses.
• Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
• Developed creative daily specials using seasonal ingredients, incorporating fresh flavors into the menu rotation while minimizing costs associated.
• Implemented innovative menu items that reflected current culinary trends, increasing both customer interest and repeat business.
• Enhanced dining experience by introducing themed culinary events and specials. Including oyster nights with Angelakis in winter for the ultimate experience; chocolate and wine with local culinary chocolatier.
• Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.
• Created culturally diverse and appealing menu, catering to a wide range of dietary preferences and allergies.
• Resolved conflicts within kitchen team promptly; maintaining positive and productive a work environment.
• Managed scheduling and payroll for kitchen staff, ensuring optimal staffing levels during busy periods.
• Enhanced kitchen efficiency by streamlining meal preparation processes. July 2010 to June 2011 wages decreased by 15%
• Managed staff schedules and maintained adequate coverage for all shifts.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Conducted monthly meetings with investors and directors for budgets. In this time July 2010 to June 2011 revenue was 50% more than predicted, wages were at 22% and wastage was down by 45%.
• Rostering within budget and skillset of employees.
• Weekly wage spend decreased 4% per week.