Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Laura Mumford

Bayswater,Victoria

Summary

I am an 18-year-old who has just finished my year 12 VCE. I love team sports and reading. I am passionate about childcare and kinder teaching. I intend to take a gap year during which I will complete my Certificate III in childcare and then continue on to study criminal psychology and criminal justice. I am self-motivated and hardworking and pride myself on my attention to detail. I am looking to work in the childcare field for at least the next 5 years while I study. I have a strong love for kids and childhood development. I am well versed in working with young kids and helping them to find their joy and develop. I am passionate and enthusiastic about fostering positive growth environments and ensuring all have a fun, safe and educational place away from home. I intend to complete any and all required safety and medical training required.

Overview

4
4
years of professional experience

Work History

Crew Member

McDonald's
09.2023 - Current
  • I work as a cross-trained crew member working primarily in McCafe, however also working other areas such as front counter, drive-thru and other areas.
  • As part of my job, I am responsible for keeping a clear space, delivering quality customer service and working under pressure.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Through this job, I have learnt skills concerning dealing with customers as well as being adaptable and able to follow instructions.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Sales Assistant Team Member

The Cookie Dough Co
03.2023 - 06.2023
  • My role included serving customers, taking stock, cleaning, opening and closing the shop, handling money and the register, working individually and being responsible for the shop.
  • Through this role I learned to:
  • Maintained accurate cash handling procedures, ensuring secure transactions for both the business and customers alike.
  • Exceeded individual performance goals, contributing to overall team success and increased profitability for the store.
  • Ensured store presentation met company standards, creating an inviting shopping atmosphere for customers.
  • Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
  • Enhanced customer satisfaction through providing personalized recommendations and attentive customer service.
  • Increased sales by engaging with customers and identifying their specific needs.

Junior Blaster's Coaching

Heathmont Cricket Club
10.2020 - 01.2022
  • Blasters is a cricket skills program for preschool and primary school kids of all abilities, combining skill development and fun.
  • I was responsible for leading a group of around 10 kids aged 3 to 10 years, depending on the group.
  • I was involved in setting and packing up equipment, as well as planning, organising and running activities and games, under the watch of a coordinator.
  • I worked to encourage participation and foster a positive environment to encourage judgement-free growth and skill development.
  • Acted as a positive support system for the kids

Education

High School Diploma -

AQUINAS COLLEGE
10-2024

Skills

  • Organisation
  • Attention to Detail
  • Time Management
  • Strong Maths skills
  • Good Written Skills
  • Self-motivated
  • Customer Service
  • Problem-Solving
  • Clear Communication

Accomplishments

  • Top achieving student in my psychology class
  • Coaches award in football
  • Artwork submitted in junior school anthropology
  • High achieving student
  • Selected to play alongside Worawa Aboriginal College in their reconciliation in sport tournament

Languages

German
Elementary

Timeline

Crew Member

McDonald's
09.2023 - Current

Sales Assistant Team Member

The Cookie Dough Co
03.2023 - 06.2023

Junior Blaster's Coaching

Heathmont Cricket Club
10.2020 - 01.2022

High School Diploma -

AQUINAS COLLEGE

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Laura Mumford