- I enjoy participating in strength and conditioning classes for overall physical and mental well-being
- Swimming- my 4 year old daughter loves to swim so we participate in swimming a few times a week
- I really love to travel, south east Asia is a passion of my husband and I , and visiting Ireland when we can is also one of our favourites
Laura Nixon
Summary
Dynamic leader with a proven track record at Specsavers Optometrists, excelling in staff management and optical dispensing techniques. Achieved significant improvements in customer satisfaction and sales performance through effective team training and development. Skilled in communication, ensuring optimal customer service and operational efficiency.
Overview
9
9
years of professional experience
Work History
Retail Manager
Specsavers Optometrists
03.2020 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained and developed new employees for ease of transition into team.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
Optical Dispenser
Specsavers Optometrists
11.2015 - Current
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
- Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
- Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
- Enhanced sales performance by establishing rapport with customers and addressing their concerns effectively.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
Lead Educator - Toddlers
Guardian
05.2019 - 01.2020
- Designed and implemented individualized learning plans for each student to support their unique needs.
- Expanded curriculum offerings by incorporating hands-on activities that catered to diverse learning styles of toddlers.
- Implemented effective behaviour management techniques to create a safe and nurturing environment for toddlers.
- Improved classroom management strategies for a more conducive learning environment.
Education
Optical Dispensing
Australian College Optical Dispensing
Australia Wide11-2021
Higher National Diploma - Early Childhood Care And Education
North West Institute
Northern Ireland05-2014
Skills
- Completed Pathway -a journey to partnership Specsavers
- Completed Cert IV in optical dispensing ACOD approved
- Optical dispensing techniques
- First aid and CPR
- Employee scheduling
- Staff recruitment
- Customer service
- Store operations
- Staff management
- Team training and development
- Communication and interpersonal skills
- Cash management
Accomplishments
Starting from knowing very little about optics to progressing my career with Specsavers to optical dispenser, then to becoming manager and now to be a pathway approved candidate to become a director of a store of my own is one of my biggest accomplishments.
Interests
Timeline
Retail Manager
Specsavers Optometrists
03.2020 - Current
Lead Educator - Toddlers
Guardian
05.2019 - 01.2020
Optical Dispenser
Specsavers Optometrists
11.2015 - Current
Optical Dispensing
Australian College Optical Dispensing
Higher National Diploma - Early Childhood Care And Education
North West Institute
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