Summary
Overview
Work History
Education
Skills
References
Timeline
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Laura O'Connor

Summary

I am an experienced retail sales assistant with a passion for the fashion industry with a proven ability to deliver exceptional customer service.

I have a proven ability to assist in exceeding sales targets whilst being committed to staying up-to-date with the latest trends, providing personalised styling advice, and fostering positive customer relationships to drive business growth.

Overview

5
5
years of professional experience

Work History

Retail Sales Assistant and Supervisor

SPORTSGIRL PTY LTD
02.2020 - Current

Full time Sales Assistant;

Bourke Street Mall, Flagship Store

February 2023 - November 2023

Group Casual Retail Assistant,

Bourke Street Mall, Flagship Store

March 2022 - November 2022

Shepparton Store,

February 2020 - February 2022

November 2022 - February 2023

November 2023 - Current

  • Provide exceptional customer service at apremium flagship store
  • Help achieve sales budgets and targets
  • Everyday use of Point Of Sale software
  • Help drive sales and productivity on the shop floor
  • Maintain store presentation standards
  • Help uphold stockroom duties and organisation
  • Completed supervisor training and tasks
  • Undertook supervisor responsibilities
  • Deliver personalised style advice and recommendations
  • Resolved customer complaints and issues
  • Daily management and maintenance of beauty product section

Emerging Leaders Program

The Boston Consulting Group
04.2019 - 08.2019

School based leadership program run through The Boston Consulting Group. It involved travelling to Melbourne for 3 sessions, where w built transferable skills and engaged in a wide variety of conversational topics and activities.

Education

Victorian Certificate of Education -

Greater Shepparton Secondary College
11.2021

Skills

  • Excellent communication and customer service skills
  • Ability to work well with others
  • Patience and ability to remain calm in stressful situations
  • Extremely hardworking

References

Teagan Labatlus                       Brigitte Coia

Tlabatlus@gmail.com              Brigitte.a.coia@gmail.com

0413 089 200                           0408 257 388

Timeline

Retail Sales Assistant and Supervisor

SPORTSGIRL PTY LTD
02.2020 - Current

Emerging Leaders Program

The Boston Consulting Group
04.2019 - 08.2019

Victorian Certificate of Education -

Greater Shepparton Secondary College

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Laura O'Connor