Laura Ottaviano
Customer Support
Coogee,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Technology-inclined, professional in possesses of strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions.
Overview
8
8
years of professional experience
Work History
Customer Support Consultant
REA Group
Sydney
12.2022 - Current
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Documented detailed notes after each interaction to ensure accurate record-keeping and seamless hand-off between shifts or departments if required.
- Collaborated with cross-functional teams to maintain up-to-date knowledge of product offerings and company policies.
- Contributed to a positive work environment by actively engaging with peers, sharing best practices, and collaborating effectively in both individual and team settings.
Corporate Receptionist
CHAPMAN EASTWAY
SYDNEY
11.2022 - 12.2022
- Expedited issue resolution by directing calls or messages to appropriate departments or personnel swiftly.
- Demonstrated adaptability by quickly learning new software programs for communication and task management purposes.
- Maintained confidentiality of sensitive information through proper handling of physical documents and electronic files.
Corporate Receptionist
PERPETUAL LIMITED
SYDNEY
08.2022 - 10.2022
- Financial, investment, management and fiduciary services
- Performed a variety of administrative duties.
Corporate Receptionist
DIGITAL CAPITAL GROUP
SYDNEY
11.2021 - 04.2022
- Financial management group
- Provided consistent friendly, welcoming front desk presence and service to co-workers, callers, diverse walk-in visitors and vendors.
Waitress
SOKYO, STAR CASINO
Sydney
03.2021 - 12.2021
- fast-paced environment with a high customer service expectation
- Attention to details and problem solving expertise.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Head-waitress
REIGN QVB & BAR 83_TWG
Sydney
12.2019 - 03.2021
- Tripp's White Group has spectrums hospitality venues across Sydney.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Retail Supervisor
Estro Luxury Designer Outlet
Sydney
12.2018 - 11.2019
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Coordinated merchandising displays, signage and sales enablement.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
Cafe Manager
THE PIE TIN
Sydney
03.2018 - 11.2018
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
Assistant manager
BEAUMONT HOTEL
Newcastle
08.2016 - 12.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Diploma - Computer aided design
Enaip BG
Skills
Communication
Timeline
Customer Support Consultant
REA Group
12.2022 - Current
Corporate Receptionist
CHAPMAN EASTWAY
11.2022 - 12.2022
Corporate Receptionist
PERPETUAL LIMITED
08.2022 - 10.2022
Corporate Receptionist
DIGITAL CAPITAL GROUP
11.2021 - 04.2022
Waitress
SOKYO, STAR CASINO
03.2021 - 12.2021
Head-waitress
REIGN QVB & BAR 83_TWG
12.2019 - 03.2021
Retail Supervisor
Estro Luxury Designer Outlet
12.2018 - 11.2019
Cafe Manager
THE PIE TIN
03.2018 - 11.2018
Assistant manager
BEAUMONT HOTEL
08.2016 - 12.2017
Diploma - Computer aided design
Enaip BG
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