Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
References
Timeline
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Laura Price

Naracoorte,SA

Summary

I am a highly positive, infectious person with excellent interpersonal and relationship building skills. I pride myself on great organisational skills, loyalty and a high quality task at hand. I am motivated in all fields of customer service and am committed to providing a high-quality customer experience.

Overview

12
12
years of professional experience

Work History

Cellar Door Manager

Balnaves Of Coonawarra
08.2018 - Current
  • Good use and understanding of Microsoft Word and Excel.
  • Contacting local businesses for whole-sale of wines.
  • Managing and ordering appropriate stock.
  • Creating social media content for social platforms.
  • Providing excellent customer service both in the cellar door and continuing customer relationships after cellar door experience.
  • Building and maintaining customer relationships
  • Creating and updating day to day procedures
  • Organising freight
  • Identified problems with valves and used appropriate troubleshooting techniques to locate and resolve concerns.
  • Collaborated with team members to complete customer requests and orders on time.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Trained service staff on wines to maximize sales and customer experience.
  • Onboarded new employees with training and new hire documentation.
  • Induction staff
  • Maintained computer and physical filing systems.
  • Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Targeted new customers to grow geographic reach and increase revenue.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Gathered, organized and input information into digital database.
  • Organise events
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Sales Assistant Team Member

Koonara Wines
01.2015 - 08.2018
  • Retail and wine sales assistant
  • Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Conducting wine tastings.

Shop Assistant

Windara Bakery
05.2015 - 08.2018
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at end of each shift.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Barista
  • Providing outstanding customer service

Retail Assistant

IGA Grocery
04.2011 - 05.2015
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Answered constant flow of customer calls with minimal wait times.
  • Met customer needs through polite, friendly and attentive service.
  • Cleaned and sanitized cashier workstation and scanning area.

Education

No Degree -

Penola High School
Penola, SA
12.2014

Skills

  • Microsoft Office (Word, Excel)
  • Great communication skills
  • Goals and Performance
  • Quick learner
  • Able to work under pressure
  • Computer literate
  • Positive and friendly attitude
  • Great team worker and individual worker
  • Organised
  • Great initiative
  • Proactive
  • Able to work to a schedule
  • Flexible
  • Punctual and reliable
  • Attention to detail

Accomplishments

  • Both Primary & High School president, voted by a student body for leadership.
  • 2020 Stand Like Stone candidate
  • Raised money for the community for Stand Like Stone
  • Captained netball teams
  • Captained and trained swimming teams



Hobbies

  • Netball
  • Swimming
  • Cooking - I love to bake
  • Travelling
  • Family time




References

Nicole Reschke

0405 - 352 - 064


Lisa Honner

0428 - 622 - 163

Timeline

Cellar Door Manager

Balnaves Of Coonawarra
08.2018 - Current

Shop Assistant

Windara Bakery
05.2015 - 08.2018

Sales Assistant Team Member

Koonara Wines
01.2015 - 08.2018

Retail Assistant

IGA Grocery
04.2011 - 05.2015

No Degree -

Penola High School

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Laura Price