Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jesse-Jay Vaughan

Seaford,SA

Summary

Talented Hospitality worker exceeding demanding guest expectations and business targets. Successful at developing strong business reputations built on knowledgeable and professional service. Performance-oriented and driven to continuously increase customer base and revenue. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
9
9
Certification

Work History

Cellar Door Manager

Down The Rabbit Hole Wines
08.2019 - Current
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Managed team of 13 employees to maintain smooth-running operations of shop floor.
  • Set up wine tastings to bring in business and promote special offerings.
  • Oversaw successful bar service and operations to handle as many guests as possible per day.
  • Directed teams to keep workstations clean and neat for professional customer appeal.
  • Motivated staff to perform at peak efficiency and quality.
  • Generated ideas to enhance and expand current event offerings.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.

Receptionist

Seaford Physio And Pilates
01.2018 - 01.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.

Instructor

Kindy Karate
01.2017 - 01.2019
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Promoted classroom safety, collaboration and best practices.
  • Developed and clearly presented classroom rules, guidelines and objectives.
  • Enhanced student comprehension and shortened learning process through new teaching methods.

Senior Floor Manager

Fleurieu Pantry
01.2014 - 01.2019


  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Boundary Umpire

Southern Football League
01.2014 - 01.2016
  • Managed course of game to provide fairness to both teams.
  • Resolved disagreements among umpires, players and coaches using effective communication and rules explanation.
  • Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
  • Promoted good sportsmanship among players.
  • Officiated games fairly and impartially using sound judgment and decision-making skills.

Education

Diploma of Remedial Massage -

Evolve College
Adelaide
10.2023

Bachelor of Science - Exercise Science - Allied Health

Flinders University
Adelaide, SA
11.2022

High School Diploma -

Woodcroft College
Morphett Vale, SA
10.2017

Skills

  • Hospitality Management
  • Motivational Leadership
  • Complex Problem-Solving
  • Active Learning
  • Learning Strategies
  • Place Settings
  • Wine and Liquor Service
  • Cool Under Pressure
  • Wine Tasting Events
  • Phone Inquiries
  • Attentive Service
  • Transactions and Cash Handling

Certification

  • Responsible Service of Alcohol
  • First Aid Certificate HLTAID011 Provide first aid and CPR
  • National Police Check
  • Working with Children Check
  • Aged Care Employment
  • Vulnerable Person Employment
  • Bronze Medallion (Qualified surf life saver)

References

Domenic Palumbo

Down The Rabbit Hole Wines

Founder / CEO

T: 0477299662


Stephen Washington 

Asia Pacific Tang Soo Do Federation

Founder

T: 0411198879 


Kumar Gourav 

Seaford Physio and Pilates

Director

T: 0414958516


Timeline

Cellar Door Manager

Down The Rabbit Hole Wines
08.2019 - Current

Receptionist

Seaford Physio And Pilates
01.2018 - 01.2019

Instructor

Kindy Karate
01.2017 - 01.2019

Senior Floor Manager

Fleurieu Pantry
01.2014 - 01.2019

Boundary Umpire

Southern Football League
01.2014 - 01.2016

Diploma of Remedial Massage -

Evolve College

Bachelor of Science - Exercise Science - Allied Health

Flinders University

High School Diploma -

Woodcroft College

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