Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Laura Deli

ESSENDON,VIC

Summary

Conscientious customer service representative with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

4
4
years of professional experience

Work History

Customer Service Assistant, Support Team Member

Bunnings
Collingwood, VIC
09.2020 - Current
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Managed 30+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered central telephone system and directed calls accordingly.

Label Creator

BuddyBear & Co
ESSENDON, VIC
08.2020 - 03.2021
  • Receiving multiple five-star reviews within first month of opening
  • Sold over 150 items within first two months
  • Used Illustrator and Photoshop to develop product mockups and prototype designs.
  • Managed design conceptualization, milestones and customer feedback.
  • Worked with clients to gather and define requirements, establish scopes and manage project milestones.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Resolved problems, improved operations and provided exceptional service.

Front of House Crew Member

McDonald’s
South Melbourne
02.2018 - 01.2020
  • Taking customer orders and delivering food and beverages
  • Knowledge of food handling and OH&S procedures
  • Commended for multitasking in most significant and busiest section of restaurant in peak hours
  • Trained new employees in several areas of restaurant during busiest times
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Developed and maintained courteous and effective working relationships

Education

Bachelor of Science - Animal And Veterinary Biosciences

La Trobe University
Melbourne, VIC
11.2024

Associate of Arts - Fashion Design

RMIT University
Brunswick, VIC
06.2021

Skills

  • Microsoft Word, Excel, PowerPoint, Adobe Photoshop, and Illustrator
  • Customer Retention Strategies
  • Customer Account Management
  • Creative Problem Solving
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure

References

Sehaj Singh

Co-worker, Team Member

Bunnings

Contact: 04491913141


Skaidrite Biezaitis

Supervisor, Support G4

Bunnings

Contact: 0392812900

Timeline

Customer Service Assistant, Support Team Member

Bunnings
09.2020 - Current

Label Creator

BuddyBear & Co
08.2020 - 03.2021

Front of House Crew Member

McDonald’s
02.2018 - 01.2020

Bachelor of Science - Animal And Veterinary Biosciences

La Trobe University

Associate of Arts - Fashion Design

RMIT University

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Laura Deli