Laura Reynolds
Frankston,VIC
Summary
Having worked with Australia Post for over 24 years I believe I have gained a lot of knowledge within the organization and am looking to expand the knowledge gained to help better develop myself as well as my staff.
I Have been fortunate to work in many of our Retail stores over the last 15 years as either a Supervisor or acting Manager having gained my own PM position in 2013. I have enjoyed being able to step up when needed to cover other PM's whilst they are on leave and also to cover the NSO roles in head office when needed to gain more of a background knowledge in regards to staffing and payroll processing.
Overview
25
25
years of professional experience
Work History
Postal Manager
Australia Post
08.2013 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Efficiently and kindly handled customer complaints and issues to increase satisfaction.
- Managed daily operations of 9-employee post office.
- Hired, trained and evaluated performance of trainee PDO'S and PSO's
Accounts/Payroll Officer
Undercover Blinds/ BAC Wholesale
03.2007 - Current
- Completed payroll accurately and timely to meet employee expectations.
- Processed timecards and payroll data for team of employees.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Audited timesheets and payroll records for accuracy.
SPSO
Australia Post
11.2011 - 08.2013
Followed the lead of my managers to gain as much knowledge as possible to take the next step in my career.
PSO
Australia Post
05.1999 - Current
Education
Activate Program - Activate Program
Australia Post
11.2023
AP Way Training -
Australia Post
10.2022
Cert IV in Business Management Retail -
Swinburne University of Technology
Melbourne, VIC11.2012
Certificate 2 in Retail Operations -
Swinburne University of Technology
Melbourne, VIC11.2009
High School Diploma -
Karingal High School
Frankston, VIC12.1994
Skills
- The ability to adapt to new surroundings
- To think outside the square to achieve sales
- Friendly and approachable nature
- Never give up attitude, which enables me to keep my goals within reach
- Good communication and listening skills
Hobbies
Enjoy my down time with reading, I play the violin and enjoy making music with my daughter who plays guitar and keyboard. I enjoy going out in our boat to watch my children develop their own skills in water skiing and occasionally give it a go myself i also enjoy travelling and have been fortunate to travel to many destinations over the 20 years.
References
References
Grant Bloomer Australia Post
Janet Holbrook Australia Post
phone numbers available upon request.
Timeline
Postal Manager
Australia Post
08.2013 - Current
SPSO
Australia Post
11.2011 - 08.2013
Accounts/Payroll Officer
Undercover Blinds/ BAC Wholesale
03.2007 - Current
PSO
Australia Post
05.1999 - Current
Activate Program - Activate Program
Australia Post
AP Way Training -
Australia Post
Cert IV in Business Management Retail -
Swinburne University of Technology
Certificate 2 in Retail Operations -
Swinburne University of Technology
High School Diploma -
Karingal High School
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