Laura Tissong

With nine years at Westpac, I have developed expertise in retail banking, emphasising customer satisfaction and community engagement. This experience has exposed me to gaining successful roles in home lending and insurance, where I fostered holistic customer conversations across personal and business sectors.

I am proud of consistently achieving strong Net Promoter Score (NPS) results,is this what Westpac call them?? drivinga double-digit growth in promoters[HS1] . I thrive in collaborative team environments and am committed to continuous skill and knowledge expansion.

I have a personable and friendly demeanor well suited to customer service and gaining trust with those that I work alongside and assist. My banking background has enabled me to deal with persons across broad and diverse populations/demographics which has significantly increased my ability to build rapport and safety. I derive significant professional and personal satisfaction from assisting and empowering people to achieve their goals and aspirations.

[HS1]This sentence sounds naff - are you talking kpis?