MICHELLE REYNOLDS
Blacktown,NSW
Summary
Friendly, professional, and highly organized customer service specialist with strong reception, administrative, and communication skills. Experienced in front desk operations, managing phone systems, scheduling appointments, and creating a welcoming environment for clients and visitors. Proven ability to handle multiple tasks efficiently while maintaining attention to detail and delivering exceptional service. Eager to contribute to a dynamic team and support smooth day-to-day office operations.
Overview
34
34
years of professional experience
Work History
Personal Banking Specialist
Suncorp Bank
Parramatta, NSW
02.2022 - Current
- Provided personalised banking services to current and prospective clients, ensuring high-quality customer experience.
- Increased branch deposit growth through sales support, marketing efforts, and referral coordination.
- Processed deposits, withdrawals, payments, and cash orders accurately and efficiently.
- Assisted commercial lenders with loan servicing, cash management, and customer inquiries.
- Matched bank products to customer needs through effective profiling and financial analysis.
- Evaluated credit and financial information to manage risk for loans and financial products.
- Maintained compliance with operational, security, and risk management standards.
- Built strong client relationships to promote loyalty and long-term financial partnerships.
- Educated clients on banking products, online services, and self-service tools to enhance engagement.
- Advised customers on account openings, loan applications, and financial decisions.
- Maintained confidentiality and upheld a trusted advisory role.
- Collaborated with internal partners to provide referrals and fulfil broader client needs.
- Supported branch administration and daily operations.
Reception / Admin & Events Coordinator
Occupational Therapy Australia
Newington, NSW
08.2008 - 12.2021
- Organising couriers
- Coordinating events and catering.
- Delivered exceptional customer service, building long-term client relationships and ensuring satisfaction through clear communication and problem resolution.
- Consistently exceeded sales goals by implementing effective marketing strategies and identifying upselling opportunities post-sale.
- Handled order processing, invoicing, and account management, maintaining accurate records and ensuring smooth transaction flow.
- Provided basic technical support and product guidance, improving customer understanding and product usage.
- Collaborated with team members to improve service delivery, streamline operations, and exceed performance targets.
- Trained new staff on procedures, customer service best practices, and company systems.
- Managed inventory, restocked merchandise, and created visually appealing displays to enhance the customer experience.
- Resolved billing, shipping, and service discrepancies by coordinating with external and internal departments.
- Entered and updated customer data in digital systems, maintaining up-to-date and accurate records.
- Promoted a positive customer experience by addressing concerns with empathy and providing timely, effective solutions.
Customer Service Manager
St George Bank
Parramatta, NSW
02.1992 - 03.2007
- Analysed recurring operational issues to implement effective solutions and improve business outcomes.
- Led team productivity efforts, ensuring workflow met or exceeded service quality targets.
- Collaborated cross-functionally with sales, finance, and operations to streamline processes and enhance efficiency.
- Trained and mentored staff on performance strategies and customer service excellence.
- Developed and executed strategic business plans to drive sales growth and strengthen customer relationships.
- Supervised employee performance, identified training needs, and reduced process inefficiencies.
- Resolved customer concerns promptly, driving satisfaction, retention, and sales growth.
- Maintained detailed documentation of implemented solutions and provided regular performance reports.
- Promoted customer loyalty by effectively managing service issues and maintaining a customer-first approach.
Education
Higher School Certificate -
Macarthur Girls High
Parramatta, NSWSkills
- Reception & Front Desk Operations
- Multi-Line Phone System Management
- Appointment Scheduling & Calendar Management
- Visitor Greeting & Check-In Procedures
- Account Management
- Complaint Resolution
- Money Handling & Cash Operations
- Customer Engagement & Retention
- Branch Operations
- Office Administration & Clerical Support
- Opportunity Identification
- Report Preparation
- Team Building & Staff Support
- Membership Policies & Procedures
- Professional Phone & Email Communication
- Data Entry & Record Management
- Positive Attitude & Self-Motivation
- Process Optimization
- Verbal & Written Communication
- Issue Resolution
- Customer Service Excellence
References
Ros Christopoulos – Ph: 0417 230 385
Amelia Jabbour - Ph: 0414 251 117
References
References available upon request.
Timeline
Personal Banking Specialist
Suncorp Bank
02.2022 - Current
Reception / Admin & Events Coordinator
Occupational Therapy Australia
08.2008 - 12.2021
Customer Service Manager
St George Bank
02.1992 - 03.2007
Higher School Certificate -
Macarthur Girls High