Laura Villanueva
Bexley,NSW
Summary
Experienced food service professional with a strong background in efficiently managing food and beverage operations. Maintaining high standards of customer service, ensuring satisfaction, and fostering a collaborative team environment are key strengths. Known for flexibility in adapting to changing needs, delivering consistent and reliable results, and excelling in multitasking, communication, and attention to detail. Extensive experience with coffee brewing techniques, customer service, and maintaining cleanliness. Expertise lies in creating a welcoming atmosphere and preparing high-quality beverages. Well-versed in teamwork and adaptability in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Food and beverage attendance
Shangri-la Hotel (Horizon Club VIP Lounge)
Sydney, NSW
11.2022 - Current
- Customer service
- Food and beverage assistance
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Managed high-stress situations effectively, maintaining professionalism under pressure.
Floor - Front house
Sidekicker
Sydney, NSW
05.2022 - 10.2024
- Worked effectively in fast-paced environments.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Line/ sales
Guzman y Gomez
Sydney
05.2021 - 07.2021
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to overall team success by meeting daily production targets consistently.
Kitchen Hand
Bastardo Restaurant
Sydney
03.2021 - 04.2021
- Cleaning of the kitchen
- Cutting vegetables
- Keeping the kitchen tidy and organized
- Wash dishes
Kitchen Hand
Restaurante MC CAWLEY´S
Colombia
02.2019 - 05.2019
- Cleaning of the kitchen and tables
- Cutting vegetables and small food preparation
- Keeping the kitchen tidy and organized
- Helping to the chef with food preparation
- Taking orders and customer's service
Kitchen Hand / Waiter
Colegio CAFAM
Colombia
02.2018 - 11.2018
- Cleaning kitchen and tables
- Picking up glasses
- Washing Dishes
- Peeling and cutting vegetables
- Cooking
Kitchen Hand
Hotel Tryp Embajada
Colombia
11.2016 - 08.2017
- Cooking small food preparation as directed by the chef using standard guidelines and procedures
- Keeping the place working tidy and organized
- Taking orders and serving customer
- Welcoming of the guests and handling of complaints
- Cleaning stations and floor, taking orders, payments and serving customer's
Education
Diploma - Hospitality Management
York College
Sydney, NSW08.2024
Diploma - Project Management
Norwest College
Sydney, NSW01.2027
White Card Construction - undefined
H&H Training
01.2020
General English - undefined
Ability College
03.2021
Gastronomy Technician - undefined
Politécnico Internacional University
04.2017
Skills
- Quick learner, highly adaptable, reliable and a strong team player
- Excellent attention to detail
- Responsible, organized and timely person
- Ability to understand and follow verbal and written instructions
- Basic knowledge in wine and cocktails
- Basic espresso and beverage techniques
- Effective adaptability in high-pressure situations
- Reliability and punctuality
- Food safety management
- Guest services
Timeline
Food and beverage attendance
Shangri-la Hotel (Horizon Club VIP Lounge)
11.2022 - Current
Floor - Front house
Sidekicker
05.2022 - 10.2024
Line/ sales
Guzman y Gomez
05.2021 - 07.2021
Kitchen Hand
Bastardo Restaurant
03.2021 - 04.2021
Kitchen Hand
Restaurante MC CAWLEY´S
02.2019 - 05.2019
Kitchen Hand / Waiter
Colegio CAFAM
02.2018 - 11.2018
Kitchen Hand
Hotel Tryp Embajada
11.2016 - 08.2017
White Card Construction - undefined
H&H Training
General English - undefined
Ability College
Gastronomy Technician - undefined
Politécnico Internacional University
Diploma - Hospitality Management
York College
Diploma - Project Management
Norwest College