Laura Newcombe
Lake Albert
Summary
Cluster management professional prepared to bring wealth of experience to role. Known for enhancing operational efficiency and driving team success. Strong focus on collaboration and achieving results, with flexibility to adapt to changing needs. Key skills include strategic planning and team leadership.
Experienced with managing multiple locations and optimizing operational processes. Utilizes strategic planning to enhance performance and drive results. Track record of fostering team collaboration and adapting to business changes.
Overview
11
11
years of professional experience
Work History
Cluster Manager
Witchery Fashions
08.2017 - 03.2025
- Implemented trending initiatives to help drive sales across cluster.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Conducted mandatory health, safety and maintenance checks in cluster shops.
- Maintained compliance with company policies, industry regulations, and best practices across all departments in the cluster.
- Analyzed sales data to manage cluster performance and make informed financial decisions.
- Researched key competition, retail sector trends and current trading opportunities for new initiative ideas.
- Mentored new hires during their onboarding process providing guidance on company culture values norms expectations thus easing transition periods into their respective roles.
- Oversaw inventory management efforts to ensure optimal stock levels were maintained while minimizing waste or loss within each department of the cluster operation.
- Established strong relationships with key stakeholders through regular meetings, reports, and presentations on cluster progress.
- Fostered an inclusive, diverse, and supportive work environment by creating opportunities for open dialogue and encouraging employee engagement in cluster-wide initiatives.
- Earned recognition for leadership excellence by consistently exceeding performance targets and promoting a culture of continuous improvement within the cluster management team.
Store Manager
Dusk Australasia
02.2016 - 08.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Customer Experience Manager
McDonald's
03.2014 - 02.2016
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
Education
High School Diploma -
Ku-ring Gai Creative Arts High School
Turramurra, NSWSkills
- Data analysis
- Inventory management
- Regulatory compliance
- Customer service
- Team building
- Employee training
- Operational efficiency
- Operations management
- Multitasking capacity
- Teamwork and collaboration
- Time management
Accomplishments
- Supervised team of 15 team members.
- Interviewed, on boarded and trained 8 team members
- Grew store results across all category's
- Won cost control award 3 times
Timeline
Cluster Manager
Witchery Fashions
08.2017 - 03.2025
Store Manager
Dusk Australasia
02.2016 - 08.2017
Customer Experience Manager
McDonald's
03.2014 - 02.2016
High School Diploma -
Ku-ring Gai Creative Arts High School
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