Laurel Lutkins
Boondall,QLD
Summary
To gain full-time, part-time, or casual employment with a company that provides a challenging and rewarding career and where my experience and skills would highly contribute to company goals and objectives
Overview
1
1
Certification
Work History
Fast Food Worker
KFC
Corio, VIC
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Kitchenhand/Food Attendant
Fish & Chips on Sepo
- Ensure food preparation areas are clean & tidy.
- Assist with food preparation.
- Handle, sort and serve food.
- Ensure all equipment and food are stored in accordance with safe food handling legislation.
- Ability to follow recipes.
- Cook food as ordered.
- Managed food rotation activities, promptly discarding expired items.
- Answered phones to take delivery and takeout orders from customers and provide information concerning menu items and hours of operation.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
Customer Service
Western Halal Meats
- Ensure food preparation areas are clean & tidy.
- Serve customers and take orders.
- Ensure all equipment and food are stored in accordance with safe food handling legislation.
- Ability to follow instructions as directed by supervisor.
- Assist customers as required.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Resolved issues over phone with customers daily.
Customer Service/ Barista
Darling West
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained supply levels in counter and customer areas to meet typical demands.
Customer Service Cashier
Coles Supermarket
Melton
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Developed and managed relationships with customers to increase customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Worked with floor team and managers to meet wide range of customer needs.
Barista Trainee
Zarraffa's Coffee
Boondall, QLD
- Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
- Enhanced team efficiency by assisting with inventory management and restocking supplies as needed.
- Developed strong rapport with customers, fostering repeat business and loyalty to the establishment.
- Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.
- Reduced customer wait times by quickly preparing orders while maintaining high-quality standards in drink presentation.
- Demonstrated flexibility in scheduling availability, working various shifts as needed to meet the demands of fluctuating business levels.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Used POS system to accurately enter orders and process payments.
Education
North Geelong Secondary Collage
11.2019
Skills
- Reliable & Organised
- Problem Solving
- Strong Work Ethic
- Tolerant & Flexible
- Positive Attitude
- Fast Learner
- Strong Interpersonal Skills
- Active Listening
- Refund Processing
- Fast and efficient service worker
Certification
RSA
Safe Food Handling
Certificate II in Allied Health
Timeline
Fast Food Worker
KFC
Kitchenhand/Food Attendant
Fish & Chips on Sepo
Customer Service
Western Halal Meats
Customer Service/ Barista
Darling West
Customer Service Cashier
Coles Supermarket
Barista Trainee
Zarraffa's Coffee
North Geelong Secondary Collage