Summary
Overview
Work History
Education
Skills
References
Education Certificates
Certification
Timeline
Generic

LAUREN ATKINS

Frankston,VIC

Summary

I am a compassionate and reliable Disability Support Worker with a strong foundation in person-centered care, team leadership, and high-pressure administrative environments. My experience spans hands-on disability support, managing educator engagement at TeamKids, and providing critical administrative assistance within a hospital emergency department. I bring strong communication, organisation, and relationship-building skills, with the ability to stay calm, supportive, and efficient when working with vulnerable individuals and complex needs. I am committed to creating safe, empowering environments where people feel respected, valued, and supported.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Hearth Support services
Melbourne, VIC
08.2025 - Current
  • Assisted clients with daily living activities and personal care.
  • Maintained accurate documentation of client progress and incidents.
  • Provided emotional support and companionship to clients in need.
  • Organized recreational activities to enhance client engagement and socialization.
  • Advocated for client rights and needs within the community services framework.
  • Assisted in developing self-care skills such as personal hygiene practices.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Transported clients to appointments, social events, and other activities as needed.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Maintained records of services provided, client progress, and goals achieved.
  • Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.

Educator Engagement Team Lead

TeamKids
Breside, VIC
12.2021 - 08.2025
  • Respond to and manage all incoming calls and emails, ensuring timely and efficient communication with our educators
  • Supervise and manage one team member, providing guidance and support as needed
  • Conduct regular one-on-one meetings with team member to provide feedback and discuss performance
  • Delegate tasks effectively to ensure efficient team workflow and meet deadlines
  • Oversee the complete onboarding process for all new casual educators/2ICs, including rostering and communication
  • Collaborate with various departments and executives on projects to streamline and refine operational processes
  • Work closely with the recruitment and operations teams to identify staffing needs and provide actionable feedback
  • Manage and follow up on instances of no-shows, late arrivals, and sick calls from educators to ensure adherence to roster policies
  • Act as one of three team leads within the staffing team, collaborating closely with peers to ensure consistency and effectiveness in processes and outcomes
  • Design and implement improvements to existing team processes, identifying inefficiencies and creating streamlined solutions

Administrative officer in the Emergency Department

Holmesglen Private Hospital
10.2020 - 12.2021
  • Attend to all new registrations at Desk
  • Complete fund checks
  • Answer Emergency phone calls
  • Follow up on any Doctor requests
  • Check and raise invoice on discharge from ED
  • Check all admission financial files
  • Follow up on any outstanding signatures, fund checks, OOP, AQ's
  • Visit patients on ward to obtain any missing details (GP, concession cards, Medicare, NOK) or signatures, Money outstanding
  • Update information on Webpas and make sure front sheets are checked and signed by patient
  • If patient unable to provide details or sign, contact NOK
  • Watch ED Board process admission paperwork for all Bed requests/RFA
  • Assist Ed clinical staff with any administrative tasks
  • Maintained files and filing, keeping sensitive information confidential.
  • Helping out the project managers as requested with odd jobs
  • Managed the reception area by answering incoming calls, responding to inquiries, and directing calls to appropriate personnel.
  • Provided excellent customer service to both internal and external customers via telephone or email communication.
  • Assisted with administrative tasks such as data entry, preparing reports, photocopying materials.
  • Maintained accurate filing systems for documents such as invoices, contracts, and correspondence.
  • Managed calendars to arrange schedules and appointments, coordinating meetings or travel.
  • Greeted and welcomed clients, customers, and visitors in a professional manner.
  • Operated and maintained printer, fax, and copier to perform office functions.
  • Performed basic bookkeeping duties such as entering financial transactions into accounting system.
  • Used software programs to record, store, and analyze information.
  • Served as central point of contact for vendors and guests accessing building.

Receptionist Administrator

Markscon
Moorabbin
11.2019 - 02.2020
  • Answer incoming phone calls
  • Assist closing the store
  • Filing the end of day paperwork
  • Counting cash at the start and end of the day
  • Contacting customers and other stores via email and the phone
  • Welcome customers as they entered the store

Sales Assistant

Adidas
South Wharf DFO
10.2018 - 11.2019
  • Attend to all Ambulance registrations
  • Collect all money owing from patients
  • Obtain signatures on confidential paperwork
  • Keep patient Ed admission/Map up to date with fund details
  • Check and raise invoice on discharge from ED
  • Check all admission financial files
  • Follow up on any outstanding signatures, fund checks, OOP, AQ's
  • Visit patients on ward to obtain any missing details (GP, concession cards, Medicare, NOK) or signatures, Money outstanding
  • Update information on Webpas and make sure front sheets are checked and signed by patient
  • If patient unable to provide details or sign, contact NOK
  • Watch ED Board process admission paperwork for all Bed requests/RFA
  • Assist Ed clinical staff with any administrative tasks

Sales Assistant

SportsGirl
Brighton
07.2018 - 01.2019
  • Answer any questions or queries they had about our products
  • Provide advice on the best product suited to them
  • Handle and count cash
  • Used the POS system to put through sales
  • Learnt and understood the products, how they worked and who they were suited for
  • Greet customers as they enter the store
  • Help with any inquiries about the products
  • Handle money
  • Provide style advice

Assistant Florist

Wholesale Florist
Ringwood
02.2017 - 09.2017
  • Bunch together flora such as Ivy berry, Olive branches and Holly
  • Sorted bunches into buckets ready for delivery
  • Maintaining a safe and clean working environment

Animal Aid
Coldstream
03.2016 - 05.2016
  • Fed, groomed and played with the dogs in our care
  • Helped with paperwork
  • Helped sort out donations given by the public
  • Customer service (children and adult)
  • Helmet fitting
  • Cleaning horse riding tack
  • Retrieve horses from paddock
  • Assist with riding lessons
  • Assist on trail rides

<ul> <li>Instructed riders in safe and effective riding techniques during lessons.</li> <li>Supervised group rides ensuring safety and enjoyment for all participants.</li> <li>Monitored rider safety, discussing helmets, boots and saddles.</li> <li>Instructed participants on balanced riding fundamentals essential to rider and horse safety.</li> <li>Advised participants on proper health care, nutrition, feeding and grazing of horses.</li> <li>Performed basic maintenance tasks around the stables such as mucking out stalls, filling hay nets and cleaning tack.</li> </ul>

Wedgetail Rides
Launching Place
01.2012 - 01.2015
  • Instructed riders in safe and effective riding techniques during lessons.
  • Supervised group rides ensuring safety and enjoyment for all participants.
  • Monitored rider safety, discussing helmets, boots and saddles.
  • Instructed participants on balanced riding fundamentals essential to rider and horse safety.
  • Advised participants on proper health care, nutrition, feeding and grazing of horses.
  • Performed basic maintenance tasks around the stables such as mucking out stalls, filling hay nets and cleaning tack.

Education

Year 12 - VCAL, Certificate II in Creative industries

Ringwood Secondary College
Ringwood
12.2017

Certificate II - Equine studies

Box Hill Institute
Box Hill
12.2017

Skills

  • Leadership
  • Cleaning
  • Customer Service
  • Time management
  • Team collaboration
  • Relationship building
  • Positive reinforcement
  • Active listening
  • Onboarding processes
  • Employee relations
  • Recruitment strategies
  • Staff development
  • Client rapport building
  • Conflict resolution
  • Communication skills
  • Problem solving
  • Attention to detail

References

  • Anna Mace, Staffing Services Manager, (042) 554-4696
  • Tori Mason, Staffing Coordinator - Co Worker - Position Above, (046) 770-3333, torikatemason@gmail.com

Education Certificates

  • 04/01/21, Patient nominated Bupa Award for excellent customer service
  • 04/01/17, Responsible Service of Alcohol, Institute of Training & Further Education, Melbourne
  • 12/01/14 - 12/01/17, Completed Year 12 in VCAL and Certificate II in Creative industries, Ringwood Secondary College, Ringwood
  • 12/01/16 - 12/01/17, Completed Certificate II in Equine studies, Box Hill Institute, Box Hill

Certification

  • First aid & CPR certificate
  • WWCC
  • Full drivers license

Timeline

Disability Support Worker

Hearth Support services
08.2025 - Current

Educator Engagement Team Lead

TeamKids
12.2021 - 08.2025

Administrative officer in the Emergency Department

Holmesglen Private Hospital
10.2020 - 12.2021

Receptionist Administrator

Markscon
11.2019 - 02.2020

Sales Assistant

Adidas
10.2018 - 11.2019

Sales Assistant

SportsGirl
07.2018 - 01.2019

Assistant Florist

Wholesale Florist
02.2017 - 09.2017

Animal Aid
03.2016 - 05.2016

<ul> <li>Instructed riders in safe and effective riding techniques during lessons.</li> <li>Supervised group rides ensuring safety and enjoyment for all participants.</li> <li>Monitored rider safety, discussing helmets, boots and saddles.</li> <li>Instructed participants on balanced riding fundamentals essential to rider and horse safety.</li> <li>Advised participants on proper health care, nutrition, feeding and grazing of horses.</li> <li>Performed basic maintenance tasks around the stables such as mucking out stalls, filling hay nets and cleaning tack.</li> </ul>

Wedgetail Rides
01.2012 - 01.2015

Year 12 - VCAL, Certificate II in Creative industries

Ringwood Secondary College

Certificate II - Equine studies

Box Hill Institute
LAUREN ATKINS