Lauren Ellis
Angle Vale,SA
Summary
Hardworking • Kind • Compassionate • Reliable • Honest • Great Work Ethic
I have over 14 years experience in hospitality. I made a choice to change careers 2 years ago, entering the receptionist role. I thoroughly enjoy both careers though. I'm a dedicated employee and always go above and beyond for the job required.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
UniHealth Playford Superclinic
Munno Para
06.2023 - Current
- Completed opening and closing procedures
- Use of Best practice Software
- Answering Calls
- Making and rescheduling appointments
- Scanning and Faxing
- Dealing with doctor, podiatry, physio and psychology appointments
- Recalls
- Sorting through emails
Bar, Barista & Floor Attendant
Cafe Sia Gawler
Gawler
02.2023 - 07.2023
- Maintained regular and consistent attendance and punctuality
- Providing the highest quality of customer service
- Exceptional Barista knowledge and skills
- Rotation of stock
- Cleaning
- Daily use of POS system
- Maintaining great relationships with regular customers, staff and management.
FOH Staff Member / Barista
Jive Cafe
Salisbury Downs
09.2020 - 02.2023
- Assisted customers with food and beverage orders politely and professionally.
- Experienced coffee making.
- Performed opening and closing procedures on most shifts.
- Developed and maintained positive working relationships with other cafe staff
- Answered questions clearly regarding food and beverages.
- Established welcoming atmosphere by greeting each guest happily.
- Trained new staff in front-of-house, including open/close procedures, POS, coffee-making and especially cleaning.
- Contributed to the cafe by completing other tasks in my own time that benefited the cafe.
- Took care of Social Media accounts, updates & advertisements.
FOH Team Member
Ballaboosta
Adelaide, SA
09.2018 - 12.2019
Bartender
Smithfield Hotel
Smithfield, SA
01.2018 - 08.2018
Education
Certificate IV - Hospitality
HIT SA
Adelaide, SA01.2014
St Columba College
Andrews Farm12.2012
Skills
- Experienced Barista Inc Latte Art
- Serving Beverages & Food
- Making Beverages (alcoholic and non alcoholic)
- Maintaining Clean Work Areas
- Staff Training
- Customer/Patient Interaction
- Cleaning
- Billing and Payment Processing
- Use of POS System
- Social Media Management
- Use of Best Practice (IT Software)
Timeline
Medical Receptionist
UniHealth Playford Superclinic
06.2023 - Current
Bar, Barista & Floor Attendant
Cafe Sia Gawler
02.2023 - 07.2023
FOH Staff Member / Barista
Jive Cafe
09.2020 - 02.2023
FOH Team Member
Ballaboosta
09.2018 - 12.2019
Bartender
Smithfield Hotel
01.2018 - 08.2018
Certificate IV - Hospitality
HIT SA
St Columba College