Lauren Gabbert
Summary
As a previous health care provider and currently an employee of the Queensland Police Service my greatest asset is my commitment to members of the public giving overall holistic support. I keep up to date with best practice by attending workshops, reading current literature and seeking out appropriate mentorship from those who I believe excel in the position. I can efficiently and proactively organize my time, and can make rapid decisions when required. I am able to work autonomously, however I also enjoy being part of a team that is motivated and committed and will take feedback and ideas from others in order to further develop my own abilities. I am rewarded by challenging positions where I can proficiently learn a diverse skill-set whilst upholding and contributing to organizational goals and objectives. I appreciate the fiscal restraints that are with the Queensland Police, and I believe I am obliged to always work ethically ensuring best outcome without creating unnecessary wastage of resources.
Overview
14
14
years of professional experience
Work History
Business Manager
Queensland Police Service
06.2025 - Current
- Assisted in developing operational plans, policies and procedures to enhance business efficiency.
- Learned procedures and policies to ensure compliance and accuracy.
- Conducted research on trends to inform strategic decision-making processes.
- Contributed to maintaining accurate records and documentation for reporting purposes.
- Adapted quickly to changing priorities while managing multiple tasks effectively.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
Project Officer
Queensland Police Service
10.2024 - Current
- Completed District Reports for all 15 districts across Queensland for the School Support Officer Program (SSOP)
- Created Databases and supported the capability in tracking case management progress and identifying potential challenges.
- Provided QPRIME and PIR training to 50 staff across the state
- Conducted research and gathered data to inform hierarchy of the SSOP progress from the Chief Inspector up to Deputy Commissioner.
- Prepared meeting agendas and documented minutes for effective communication among stakeholders.
- Partnered with project team members to identify and quickly address problems.
Business Support Officer
Queensland Police Service
11.2023 - 02.2025
- Supported daily administrative operations, ensuring efficient workflow and timely task completion.
- Assisted in managing schedules, coordinating meetings, and organizing documentation for team members.
- Maintained accurate records and files, enhancing information retrieval processes and reducing errors.
- Adapted quickly to new software systems, improving efficiency in data entry and report generation.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly and effectively.
- Designed onboarding process for new personnel, expediting full operational competency through standardized curricula.
- Maintained smooth back-office functions to promote efficient business operations.
Client Service Officer - Policelink
Queensland Police Service
01.2019 - 11.2023
- Provide prompt, consistent and courteous client service via telephone, email and intranet in line with Service and Policelink policies and standards.
- Identify and manage client needs via effective questioning, negotiation, and conflict management.
- Facilitate successful resolution of client contacts in accordance with relevant service benchmarks.
- Enter and process data to a high standard of speed and accuracy with a minimum touch-typing speed of 40 – 45 words per minute and ninety-eight percent (98%) accuracy.
- Adhere to information security procedures to safeguard the confidentiality and integrity of information.
- Develop effective working relationships with Policelink staff and contribute to a positive workplace culture.
- Apply problem solving and analytical skills to maintain and improve customer service standards and to contribute to Policelink business improvement and business goals.
- Provide assistance to clients attempting to access on-line services. Plan and prioritise workload in accordance with operational requirements and client demand
- Request Police attendance for Domestic Violence, assaults, threats, etc.
- Complete referrals for members of the public who require counselling, anger management, crime prevention, victim referrals etc.
Scripting and Routing Officer
Queensland Police Service
03.2023 - 06.2023
- Identifying and replicating ConnXQ-P 3107 system errors
- Completing testing suite for both release and enhance projects where auto verify was implemented on online forms.
- Liaising with external developers
- Raising Boss Jobs
- Assist in the establishment and integration of changes to, or new, services to be delivered by Policelink around scripting, telecommunications and infrastructure set-up and modifications.
- Conduct research and provide analysis and advice regarding changes to contact response processes.
- Undertake programming associated with the development, maintenance and enhancement of
scripts.
Medical Sailor
Australian Defence Force
10.2011 - 01.2019
Skills
- Maintain a high quality service
- Competent with use of QPRIME
- Competent with use of PIR
- Enthusiastic, energetic and self-motivated
- Excellent communication and interpersonal skills
- Proactive in contributing to continuous improvement
Awards and Honours
• Queensland Police Service Medal
• Australian Defence Medal
• Operational Service Medal for Boarder Protection
• Commendation award - awarded by Surgeon General, Air Vice-Marshal Tracy Smart
• Commendation award – awarded by Commanding Officer, LTCOL Grant
Timeline
Business Manager
Queensland Police Service
06.2025 - Current
Project Officer
Queensland Police Service
10.2024 - Current
Business Support Officer
Queensland Police Service
11.2023 - 02.2025
Scripting and Routing Officer
Queensland Police Service
03.2023 - 06.2023
Client Service Officer - Policelink
Queensland Police Service
01.2019 - 11.2023
Medical Sailor
Australian Defence Force
10.2011 - 01.2019
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