Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Timeline
Generic

Lauren Haddad

Linley Point,NSW

Summary

Graduated with a Bachelor of Laws and Bachelor of Commerce (Marketing) from Macquarie University, currently contributing to a specialised planning and construction law firm. Demonstrates proven expertise in legal document management, client engagement, and strategic communication. Effectively leads client interactions, providing clear legal strategies and ensuring successful outcomes in planning and construction matters. Scheduled for admission as a solicitor in New South Wales in June 2025, with a commitment to delivering high-quality legal services and achieving favorable outcomes for clients.

Overview

4
4
years of professional experience

Work History

Law Graduate

Project Lawyers
01.2025 - Current
  • Work closely with a senior partner to deliver successful outcomes in planning, construction, and strata law matters.
  • Manage a range of Class 1 applications in the Land and Environment Court for residential and development appeals from initiation to resolution.
  • Lead client communications, providing strategic legal advice, and guidance on procedural next steps.
  • Draft a variety of legal documents, including Class 1 applications, advices, affidavits, statements of facts and contentions in reply, jurisdictional statements, section 34 agreements, notices of motion, and other court correspondence.
  • Attend client and expert meetings, and prepare comprehensive briefs to counsel, including letters of instruction.
  • Appearing in court, including at directions hearings.

CRM Consultant/Marketing Assistant

Porsche Center Sydney South
02.2023 - 12.2024
  • Generated regular reports analyzing customer feedback, satisfaction levels, and emerging trends to inform strategic decisions. brand initiatives.
  • Utilised Podium to monitor and manage online customer reviews and communications, enhancing reputation management efforts.
  • Generated regular reports analysing customer feedback, satisfaction levels, and emerging trends to inform strategic decisions.
  • Provided detailed data for monthly sales reports and prepared ad-hoc reports to support business needs.
  • Collaborated cross-functionally with sales, marketing, and other departments to ensure a seamless and consistent customer experience.
  • Maintained accurate, comprehensive records of customer interactions and transactions within the CRM system.
  • Worked closely with internal teams to address customer concerns promptly, and implement effective corrective actions.

Paralegal

Gair Legal
05.2022 - 04.2023
  • Lodged Applications to Resolve a Dispute via the Personal Injury Commission.
  • Assisted with the preparation, filing, and service of pleadings in accordance with procedural requirements.
  • Drafted responses to particulars, letters of advice, and letters of instruction to medical practitioners.
  • Coordinated medical appointments and liaised with providers to obtain clinical records.
  • Opened and closed client files, ensuring compliance with firm protocols and record keeping standards.
  • Organized and managed case documents, including the creation of spreadsheets and document retrieval systems.
  • Prepared briefs for counsel.
  • Acted as a liaison among parties, including courts, independent medical examiners, and others, to facilitate scheduling and information-sharing.
  • Participated in teleconferences with clients, experts, and legal counsel to advance case strategy.

Receptionist

Porsche Center Sydney South
03.2021 - 02.2023
  • Professionally answered incoming phone calls, managed appointment bookings, and coordinated client schedules.
  • Maintained and updated databases and records with accuracy and confidentiality.
  • Acted as the brand ambassador by handling client inquiries with professionalism and a customer-focused approach.
  • Provided executive and administrative support to management and staff, ensuring smooth office operations.

Customer Success Specialist

EasyCompanies
02.2021 - 05.2022
  • Delivered responsive administrative support to customers through phone, email, and LiveChat channels, ensuring a positive client experience.
  • Liaised with regulatory bodies, including ASIC and the ATO, completing lodgements efficiently using platforms such as BGL, Cas360, ASIC Connect, and TAP.
  • Contributed to the improvement of internal processes to streamline the management and resolution of financial disputes.
  • Resolved customer inquiries promptly and accurately, maintaining high standards of service and satisfaction.
  • Conducted sales call to outreach to new and existing clients, supporting business growth initiatives.
  • Provided essential administrative and clerical support, including data entry, file management, and drafting professional correspondence.

Education

Graduate Diploma of Legal Practice -

The College of Law Australia
02-2025

Bachelor of Laws And Bachelor of Commerce (Major in Marketing) -

Macquarie University
12-2024

HIGHER SCHOOL CERTIFICATE -

Marist Sisters’ College Woolwich
10-2019

Skills

  • Legal research
  • Attention to detail
  • Strategic planning
  • Excel automation
  • Microsoft office
  • Data analysis
  • Client communication
  • CRM management
  • Legal drafting
  • Oral advocacy
  • Court procedures
  • Environmental law

Accomplishments

  • Porsche Excite Training, Porsche Center Sydney South, Melbourne, 01/01/22

References

  • Lani Woodford, Porsche, Marketing Manager, 0428 537 394, lani.woodford@porschesydneysouth.com.au
  • Dennis Kim, Gair Legal, Partner, 0420 434 964, dennis.kim@gairlegal.com.au

Timeline

Law Graduate

Project Lawyers
01.2025 - Current

CRM Consultant/Marketing Assistant

Porsche Center Sydney South
02.2023 - 12.2024

Paralegal

Gair Legal
05.2022 - 04.2023

Receptionist

Porsche Center Sydney South
03.2021 - 02.2023

Customer Success Specialist

EasyCompanies
02.2021 - 05.2022

Graduate Diploma of Legal Practice -

The College of Law Australia

Bachelor of Laws And Bachelor of Commerce (Major in Marketing) -

Macquarie University

HIGHER SCHOOL CERTIFICATE -

Marist Sisters’ College Woolwich

Similar Profiles

CREATE PROFILE
Lauren Haddad