Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Certification
Timeline
Generic

Lauren Hilder

Sydney,NSW

Summary

I am new graduate eager to secure a career in Sonography. My degree in Medical Sciences has allowed me to build my knowledge and interest in the human anatomy. Through my current position as a supervisor at Royal Life Saving, I have developed strong organisational skills as well as passion for delivering excellent customer service. I am a hardworking and dependable worker willing to take on training with a positive attitude.



Overview

8
8
years of professional experience
1
1
Certification

Work History

Supervisor/Swim Instructor

Royal Life Saving
06.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Trained new employees as well as planning and running employee training sessions.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Handled daily business admin including answering phones, replying to emails and handling billing/charges for customers.

Medical Receptionist

Macquarie University
01.2020 - 02.2020
  • Medical reception at MQ Health Cardiology at Macquarie University during University break.
  • Reception for busy cardiology practice.
  • Booking appointments, process payments, scanning documents.
  • Interacting with both patients, technicians and doctors.

McDonald’s Crew member

McDonald’s
01.2016 - 01.2019
  • Front counter cashier/cash handling, food preparation and customer service, as well as trained barista for McCafé.
  • Delivered prompt, friendly customer service.
  • Carried out both opening and closing shifts adhering to all cleaning/hygiene protocols.
  • Effectively communicated with both customers and other crew members.
  • Actively participated in all Ronald McDonald House Charities events.

Education

Bachelor of Medical Sciences - Anatomy And Physiology

Macquarie University
08.2023

Secondary Education -

Mercy Catholic College Chatswood
10.2019

Skills

  • Quick and willingness to learn
  • Complex Problem-Solving
  • Software skills- proficient in all microsoft programs, iclasspro and Envibe
  • Staff Management
  • Business Administration
  • Quality Standards
  • Train Employees
  • Safety Training
  • Student Records Management
  • Program Development
  • Pool Operations

Volunteer Experience

  • Saint Vincent de Paul, Chatswood, 2016-2017, Served customers, helped to sort/declutter donations.
  • Noah's Ark Toy Library, Artarmon, 2018-2019, Assisted parents and children with toy returns/borrowing.
  • Ryde Little Athletics, 2014-2020, Helping with young kids, setting/packing up equipment, leading events.

References

  • Kristin Guo, Former manager at Royal Life Saving, Upon request
  • Natasha Iskenderian, Store Manager, McDonald’s Macquarie Centre, 0426264395
  • Laura Fulton, MQ Health Cardiology Practice Manager, Upon request

Certification

  • First Aid/CPR Certified
  • Current Teacher of Swimming and Water Safety
  • Current Teacher of Infant and Toddler Aquatics
  • Qualified Lifeguard including oxygen resuscitation and therapy

Timeline

Supervisor/Swim Instructor

Royal Life Saving
06.2021 - Current

Medical Receptionist

Macquarie University
01.2020 - 02.2020

McDonald’s Crew member

McDonald’s
01.2016 - 01.2019

Bachelor of Medical Sciences - Anatomy And Physiology

Macquarie University

Secondary Education -

Mercy Catholic College Chatswood

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Lauren Hilder