Lauren Humphrey
Bendigo ,Victoria
Summary
Organized Dining Room Attendant offering in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise, detail oriented and ambitious drive for creating exceptional guest experiences
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bistro Attendant
Bendigo And District Rsl
Bendigo , Victoria
10.2021 - Current
- Assisted customers with information regarding menu offerings and nutrition information.
- Delivered food to guest tables with timeliness and efficiency.
- Processed customer orders and accurately entered into system.
- Processed sales transactions using POS system.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Reconciled cash drawer and corrected any errors.
- Provided information regarding promotions and menu items.
- Delivered items to guest tables and addressed and requests.
- Managed multiple tasks in high-volume environment.
- Cleaned and maintained dining area and condiment stations.
- Relayed information about menu selections and featured products.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Maintained clean and organized appearance for restaurant areas to attract and retain customers.
- Demonstrated knowledge and applied proper food handling standards.
- Set up advertising signs and displays on shelves, counters and tables.
- Provided attentive service and proactively assessed guest needs.
- Engaged in suggestive selling and other sales techniques.
- Assisted customers with carry-out service.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
Bistro and Kitchen
The All Seasons Hotel
Bendigo , Victoria
01.2021 - Current
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Cafe Assistant
City Family Cafe
Bendigo, Victoria
11.2021 - 01.2022
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Promoted new products and price changes by creating and updating signage.
- Maintained clean and attractive product displays to entice customer purchases.
- Monitored food temperatures to comply with safety regulations.
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Produced food and drink products adhering to company quality and quantity standards.
- Replenished products daily for optimal freshness and visibility.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
Certificate IV - School Based Education Support
Bendigo Regional Institute of TAFE
Bendigo-Echuca, VICHigh School Diploma -
Maryborough Regional College
Maryborough , Victoria 2004
Skills
- Clear Communication
- Quantity Estimation
- Flexible and Adaptable
- Service-Oriented
- Decision Making
- Conflict Resolution
- Table Bussing
- Table Setting
- Cross-Selling and Upselling
- Food Service
- Silverware and Glassware Restocking
- Cleaning and Sanitizing
- Safe Food Handling
- Social with Customers and Staff
- Complaint Handling
- Attention to Detail
- POS Terminal Operation
Certification
Responsible serving of Alcohol
Timeline
Cafe Assistant
City Family Cafe
11.2021 - 01.2022
Bistro Attendant
Bendigo And District Rsl
10.2021 - Current
Bistro and Kitchen
The All Seasons Hotel
01.2021 - Current
Certificate IV - School Based Education Support
Bendigo Regional Institute of TAFE
High School Diploma -
Maryborough Regional College