Lauren Martino
Melbourne,VIC
Summary
Operational Efficiency & Communication
Manager known for operational excellence and effective communication. Adept at training team members and enhancing customer service, contributing to measurable improvements in store performance and customer satisfaction.
Overview
9
9
years of professional experience
6
6
Certifications
Work History
Manager
Dotti
Melbourne, Victoria
01.2023 - 10.2024
- Managed daily store operations to ensure smooth customer experience.
- Trained and developed team members on sales techniques and product knowledge.
- Oversaw inventory management and organized stock replenishment processes.
- Implemented visual merchandising strategies to enhance store presentation.
- Collaborated with cross-functional teams to plan promotional events and campaigns.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
Manager
Spendless Shoes
Melbourne, Victoria
03.2020 - 05.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and implemented strategic plans to achieve company objectives.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted performance reviews for team members.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Oversaw inventory management and organized stock replenishment processes.
Front of House
Laura's Coffee House
Melbourne, Victoria
06.2020 - 07.2021
- Processed transactions using point-of-sale systems efficiently.
- Maintained product display and organized inventory on the sales floor.
- Collaborated with team members to enhance customer service experience.
- Maintained a clean and organized work area at all times.
- Greeted customers in a friendly manner and assisted with their inquiries.
Customer Service Cashier
Aldi
Melbourne, Victoria
09.2018 - 01.2019
- Processed customer transactions efficiently and accurately at a busy retail environment.
- Assisted customers with inquiries and resolved issues promptly and courteously.
- Maintained cleanliness and organization at the checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Greeted customers and provided friendly customer service.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Receptionist
Baybridge Consultants
Melbourne, Victoria
02.2017 - 09.2018
- Scheduled appointments and maintained calendar for office meetings.
- Handled mail distribution and ensured timely delivery of correspondence.
- Maintained organized reception area and ensured cleanliness at all times.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
Assistant Store Manager
Subway
Melbourne, Victoria
05.2015 - 10.2017
- Trained new team members on procedures and customer service standards.
- Managed daily operations and staff scheduling for efficient store performance.
- Maintained cleanliness and organization of the store environment consistently.
- Assisted in financial reporting and monitored cash flow accuracy regularly.
- Collaborated with upper management to improve operational processes effectively.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented campaigns and promotions to help with developing goods and services.
Education
The Professional Freelance Journalism Course - Journalism
Morris Journalism Academy
Melbourne, VIC01-2026
Certificate III in Community Services - Family And Community Services
Key Institute
Online04-2024
Skills
- Effective communication
- Community outreach
- Team building
- Networking strategies
- Trend analysis
- Team leadership
- Goal setting
Certification
Barista Coffee Making
Affiliations
Volunteer- Hands at Work Africa
Interests
- Creative writing
- Poetry
- Podcasts
- Reading
Referees
Danny Gambadhi- 0493 966 311
Akika Ganyu- 0426 665 600
Timeline
Manager
Dotti
01.2023 - 10.2024
Front of House
Laura's Coffee House
06.2020 - 07.2021
Manager
Spendless Shoes
03.2020 - 05.2022
Customer Service Cashier
Aldi
09.2018 - 01.2019
Receptionist
Baybridge Consultants
02.2017 - 09.2018
Assistant Store Manager
Subway
05.2015 - 10.2017
The Professional Freelance Journalism Course - Journalism
Morris Journalism Academy
Certificate III in Community Services - Family And Community Services
Key Institute