Lauren Mcintosh
Charlestown
Summary
Upbeat and reliable detail-oriented team player with strong organizational and customer service skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
Crinitis
01.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Maintained impeccably clean, attractive and well-stocked bar area.
Waitress
Crinitis Kotara
01.2022 - 08.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Cashier
IGA Supermarket
02.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Tallied cash drawer at beginning and end of each work shift.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
Education
Certificate IV Graphic Design
TAFE
Newcastle, NSW07.2023
Diploma in Visual Arts
TAFE Hunter Street Campus
Newcastle, NSW12.2022
High School Diploma -
Kotara High School
Adamstown, NSW12.2021
Skills
- Error Identification
- Custom Drink Preparation
- Classic Cocktails
- Hospitality Service Expertise
- Liquor Law Compliance
- New Hire Training
- Money handling
Certification
- RSA ~Responsible service of alcohol
- Drivers license
Timeline
Bartender
Crinitis
01.2022 - Current
Waitress
Crinitis Kotara
01.2022 - 08.2022
Cashier
IGA Supermarket
02.2021 - 12.2021
Certificate IV Graphic Design
TAFE
Diploma in Visual Arts
TAFE Hunter Street Campus
High School Diploma -
Kotara High School
- RSA ~Responsible service of alcohol
- Drivers license
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