Lauren Morgan
Reservoir
Summary
Quality-focused Medical Transcriptionist with extensive experience in accurately transcribing medical dictations in a range of medical and medico-legal specialities . Offering 80 wpm and 98% accuracy with excellent grammar, spelling and medical terminology. Self-motivated, highly-organised and meticulous worker.
Overview
23
23
years of professional experience
Work History
Administration and Billing Clerk
Anaesthetic & Medical Billing Services
11.2023 - Current
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
Practice Manager
A/Prof Ashley Miller (Gastroenterologist)
08.2017 - 06.2022
- Developed and implemented organisational policies and procedures to optimise daily operations.
- Transcribed a large volume of gastroenterological letters and reports.
- Provided training and supervision to support staff.
- Liaised with healthcare professionals and healthcare support staff at hospitals and medical practices to provide highest quality of care for patients.
Medical Transcriptionist
EReports
03.2016 - 07.2017
- Efficient transcription of complex medico-legal dictation across a range of medical specialities with 98% accuracy rate.
- Maintained security and privacy of medical records to protect patients and providers.
- Demonstrated excellent skills to understand diverse accents and dialects.
Practice Manager
Mr Ian R Jones (Orthopaedic Surgeon/Impairments)
08.2011 - 07.2016
- Created and implemented practice operations to optimise appointment scheduling, patient records management and billing functions.
- Efficient processing of a high volume of complex medico-legal assessment reports in accordance with legislative frameworks.
- Maintained confidentiality and privacy to maintain patient/client and provider trust.
Medical Secretary
Doctors Secretarial Agency
09.2004 - 08.2011
- Diverse medical secretarial duties including medical transcription at numerous medical clinics and hospitals.
- Assisting with increased workloads and assuming responsibility during periods of staff absence.
Medical Receptionist
Cardiolab/Dr Tiow-Hoe Gow (Cardiologist)
02.2002 - 08.2004
- Coordinated patient appointment scheduling.
- Medical transcription of a large volume of cardiac diagnostic reports and letters.
- Processing of a large volume of accounts.
Education
Medical Reception, Terminology And Accounts
Australian Medical Association
Advanced Diploma - Business/Marketing
Box Hill TAFE
Box Hill, VICVCE -
Catholic Ladies' College
Skills
- 80 wpm, 98% accuracy
- Extensive Knowledge in Medical Terminology
- Knowledgeable in Medical Practice Software and Transcription Software
- Maintaining Strict Confidentiality
- Strong Written Communication and Comprehension
- Time management
Referees
A/Prof Ashley Miller
Senior Gastroenterologist and Endoscopist
Ph: 0422 974 212
Email: Ashley.MILLER@svha.org.au
Mr Ian R Jones
Senior Orthopaedic Surgeon and Impairment Assessor
Ph: 0408 107 823
Email: ianrjones@bigpond.com
Timeline
Administration and Billing Clerk
Anaesthetic & Medical Billing Services
11.2023 - Current
Practice Manager
A/Prof Ashley Miller (Gastroenterologist)
08.2017 - 06.2022
Medical Transcriptionist
EReports
03.2016 - 07.2017
Practice Manager
Mr Ian R Jones (Orthopaedic Surgeon/Impairments)
08.2011 - 07.2016
Medical Secretary
Doctors Secretarial Agency
09.2004 - 08.2011
Medical Receptionist
Cardiolab/Dr Tiow-Hoe Gow (Cardiologist)
02.2002 - 08.2004
Medical Reception, Terminology And Accounts
Australian Medical Association
Advanced Diploma - Business/Marketing
Box Hill TAFE
VCE -
Catholic Ladies' College
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