LAUREN NELSON
Rydalmere,NSW
Summary
Current Media and Communications university student with experience in both design and social media platforms.
Assistant Restaurant Manager with over 2 years of relevant leadership experience and genuine passion for customer service and developing relationships.
Demonstrated background delegating tasks and delivering performance feedback and guidance with a positive and empowering approach, improving employee retention. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
10
10
years of professional experience
Work History
Assistant Restaurant Manager
McDonald's Australia
Rydalmere
06.2022 - 12.2022
- Overlooked and assisted all departments, reporting directly to the restaurant manager and operations consultants and manager
- Trained and developed several managers in their progress into shift management through to learning a department to run
- Assisted the restaurant manager in creating monthly budgets and reporting them to the management team
- Supported the Restaurant Manager in the development and execution of the restaurant marketing plan to maximise sales opportunities within the community.
People Performance Manager (Department manager)
McDonald's Australia
Rydalmere, NSW
11.2021 - 09.2022
- Screening hundreds of applications, conducting interviews and following the correct on-boarding process resulting in a record hire of 42 new employees in one month
- Promoting and supporting Crew Coaches through the completion of the Crew Coach Development Program and conducting regular Crew Coach meetings
- Held performance review meetings for all crew on a regular basis to discuss areas needing development or improvement
- Prepared a variety of different written communications, reports, and documents to ensure smooth operations.
Customer Experience Manager (Department manager)
McDonald's Australia
Rydalmere, NSW
06.2021 - 12.2021
- Developed a weekly crew schedule that met the restaurants needs, optimising sales and profitability
- Used reporting metrics to monitor and achieve weekly and monthly labour targets and review service metrics to communicate department goals and objectives to the restaurant manager and wider management team
- Communicated customer feedback to the management team whilst ensuring there is a process in place to address all customer complaints and identify trends
- Decreased crew labour costs by accurately depicting sales trends throughout COVID restrictions, resulting in sales projections with a variance of less than +/- 2% hourly.
Shift Manager
McDonald's Australia
Rydalmere, NSW
08.2020 - 06.2021
- Supervised employees to ensure that restaurant operations and procedures were adhered to
- Responsible for reviewing and monitoring guest counts and sales projections to ensure they are aligned to the shift targets and restaurant goals
- Demonstrated an overarching understanding of the impact individual shifts may have on the overall profitability of the restaurant and show consideration for inventory, labour, and cash control
- Actively seeking customer feedback during shifts to ensure an exceptional customer experience is achieved, driving repeat business.
Junior Marketing and Communications Internship
Lendlease Services
Sydney, NSW
03.2021 - 04.2021
- Developed a social media strategy to increase their following online and foot traffic on the company website
- Contributed in planning a viral video campaign for one of the company's new targeted audience reach.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Crew Trainer
McDonald's Australia
Rydalmere, NSW
07.2018 - 08.2020
- Consistently and effectively trained and provided guidance to fellow crew members, being successful in utilising the Station Training App to do so
- Provided direction to other team members, leading assigned areas under the supervision of the Shift Manager.
Ice-skating Coach
Canterbury Olympic Ice Rink
Canterbury, NSW
04.2016 - 08.2020
- Coached and supported both private and group ice-skating lessons to children ages 3+ to adults
- Monitored public session skaters, enforcing rules and guidelines, and performing first aid when necessary.
- Adjusted coaching techniques to highlight strengths and weaknesses of each individual person.
Crew Person
McDonald's Australia
Rydalmere, NSW
01.2018 - 07.2018
- Consistently delivered the highest standards of quality, service and cleanliness
- Assisted customers with placing their order in a friendly, fast and accurate manner.
Education
Bachelor - Media and Communications
Macquarie University
North Ryde, NSW12.2024
Diploma - Marketing and Communications
TAFE
Ultimo, NSW06.2021
Certificate III - Retail Management
RTO
Sydney, NSW05.2021
Certificate IV - Marketing And Communications
TAFE
Meadowbank, NSW12.2019
Skills
- Sales and marketing strategies
- Clear and effective communication
- Social media digital marketing
- Creative problem solving
- Understanding customer needs
- Calm and professional under pressure
- POS systems and ordering platforms experience
- Customer retention strategies
Awards & Certifications
- 2022 & 2021 1st Place yearly Management results: McDonald's Rydalmere
- 11/2022 Outstanding Manager of the Month Award: McDonald's McOpCo Sydney
- 10/2022 Future Leader Award: McDonald's Australia
- 05/2022, 01/2022 & 09/2021 Manager of the Month Award: McDonald's Rydalmere
- 03/2022 1st Place quarterly Department Manager results: McDonald;s McOpCo Sydney
- 03/2022 & 10/2021 Professional Leader Award: McDonald's Australia & New Zealand
- 09/2021 2nd Place quarterly Department Manager results: McDonald's McOpCo Sydney
- First Aid and CPR qualified
- Fire and Evacuation Training
- McCafe Barista Academy Training
- Food Safety Supervisor Certificate
Timeline
Assistant Restaurant Manager
McDonald's Australia
06.2022 - 12.2022
People Performance Manager (Department manager)
McDonald's Australia
11.2021 - 09.2022
Customer Experience Manager (Department manager)
McDonald's Australia
06.2021 - 12.2021
Junior Marketing and Communications Internship
Lendlease Services
03.2021 - 04.2021
Shift Manager
McDonald's Australia
08.2020 - 06.2021
Crew Trainer
McDonald's Australia
07.2018 - 08.2020
Crew Person
McDonald's Australia
01.2018 - 07.2018
Ice-skating Coach
Canterbury Olympic Ice Rink
04.2016 - 08.2020
Bachelor - Media and Communications
Macquarie University
Diploma - Marketing and Communications
TAFE
Certificate III - Retail Management
RTO
Certificate IV - Marketing And Communications
TAFE