Summary
Overview
Work History
Education
Skills
About me
References
Timeline
Generic

Paris Dunleavy

Gosford,NSW

Summary

I am highly experienced in customer service with 12 years of experience, and 10 years of management experience. I am a member with Anytime fitness, and have a strong passion for fitness and health. I am fast learning, eager to be challenged and love to learn new things. I have a strong passion for driving strong relationships with my teams and with my customers. I have experience with hiring, rostering, training staff in customer service roles, and have 10 years of experience driving store sales and maximizing profits.

Overview

13
13
years of professional experience

Work History

Assistant Restaurant Manager

KFC
Morisset
12.2011 - Current
  • Recruited, trained and supervised all new employees, created training plans to ensure they meet our high customer standards.
  • Conducted weekly rosters for 70+ team members
  • Evaluated store performance and incorporated customer feedback to implement improvement.
  • Monitored inventory levels and placed daily/weekly stock orders
  • Developed strategies to maximize sales and profits, while also promoting donations to our youth supporting charities. In 2023 we raised 40K in donations.
  • Prepared monthly reports on sales figures, expenses, profits, communicated to my team where we could have saved more, or what we did well in for the previous months.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Supervised customer service team members, up tp 15+ daily, always ensuring effective customer service and strong communication

Education

Bachelor of Science - Psychology

University of Newcastle
Ourimbah

Skills

  • Recruiting, hiring, and training/development
  • Employee weekly scheduling
  • Strong interpersonal and written communication
  • Opening and closing procedure
  • Excellent customer service, able to resolve complaints
  • Marketing strategies, driving sales and profit, upselling items and asking for donations to support KFC's youth foundation that supports youths mental health
  • Performance managing, conducting appraisals to reflect on management performance

About me

I am a very friendly and bubbly 28 year old and highly interested in health and fitness, I am currently employed as an Assistant Restaurant Manager at KFC Morisset, I have previously worked at North Wyong KFC for my prior years, and also worked at multiple KFC stores to develop staff for management roles, however I am looking for a change to suit my future career path and build experience in the fitness industry. I am currently completing a psychology degree, starting my 2nd year this year, with intention to complete my 2 year masters degree after completing my 4th year. I am interested in sport and exercise psychology and hoping to build my skills in the fitness industry. I am a member at Anytime Fitness and love training and being around a positive environment, I am eager to build strong relationships with my team and Anytime Fitness members to maintain and add positivity to your community. 

References

Kye Kordahi

0419597533

Brett Allen

0407998834

Timeline

Assistant Restaurant Manager

KFC
12.2011 - Current

Bachelor of Science - Psychology

University of Newcastle

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Paris Dunleavy