Lauren Paterson
Wavell Heights,QLD
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every client a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service/ Motor Claims
Budget Direct
01.2022 - Current
- Inbound calls, objection handling, customer service, customer queries, complaint handling, outbound calls, data entry, digital service, claim lodgments
Practice Manager
Maven Dental Cannon Hill
01.2020 - 01.2022
- Duties Include: Running a busy practice, stock control and ordering through the internet and reps, hiring staff, holding staff meetings, great customer service, running dental staff and doing morning huddles, reception duties, assisting the dentist, cash handling, daily banking, running monthly reports, working with appointment book management and KPI's, answering phone calls, booking in appointments, computer skills, microsoft office experience, training in all aspects of infection control procedures and workplace health and safety, experience with social media and running ad campaigns, scanning documents, digital x-rays, working with email, internet, Eftpos, Hicaps, D4W, Oasis
- Pouring up models, making bleach trays and lab work, Cleaning, opening and closing the surgery, some orthodontic and oral surgery nursing experience, doing up monthly rosters, 6 monthly recalls, debt collection, CDBS and Medicare patients, government oral health patients, heathfund transactions, petty cash and sterilization.
Practice Manager
Maven Dental Brunswick
01.2019 - 01.2020
Clinical Coordinator
Primary Dental, Preston
03.2016 - 01.2019
Practice manager and Clinical coordinator
The Smile Lounge
01.2016 - 01.2018
Practice manager and Clinical Coordinator
Dental Centre, Buderim
01.2014 - 01.2016
Education
High School Diploma -
Kawana Waters High School
Skills
- Complaint Handling
- Promotional Support
- Account Management
- Customer Service
- De-Escalation Techniques
- Call Documentation
- Regulatory Compliance
- Data Entry
- Attention to Detail
- Customer Service Excellence
- Product Recommendations
- Employee Coaching
- Problem Resolution
- Adaptability and Flexibility
- Effective Communication
Training Education
- Completed School Certificate (Year 12)
- Kawana Waters State High School
- Certificate III in Dental Assisting (2013)
- Up to date with first Aid and CPR
- Hand washing certificate
- OH&S training certificate
- Infection control training and certificate
References
Given on request
Certification
- Certificate 4 Mental Health- Currently Studying
- Certificate III in Dental Assisting (2013)
- First Aid and CPR
- Hand Washing Certificate
- OH&S Training Certificate
- Infection Control Certificate
Timeline
Customer Service/ Motor Claims
Budget Direct
01.2022 - Current
Practice Manager
Maven Dental Cannon Hill
01.2020 - 01.2022
Practice Manager
Maven Dental Brunswick
01.2019 - 01.2020
Clinical Coordinator
Primary Dental, Preston
03.2016 - 01.2019
Practice manager and Clinical coordinator
The Smile Lounge
01.2016 - 01.2018
Practice manager and Clinical Coordinator
Dental Centre, Buderim
01.2014 - 01.2016
High School Diploma -
Kawana Waters High School
- Certificate 4 Mental Health- Currently Studying
- Certificate III in Dental Assisting (2013)
- First Aid and CPR
- Hand Washing Certificate
- OH&S Training Certificate
- Infection Control Certificate
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