Lauren Stokes
Victoria Point ,Qld
Summary
My objective is to obtain employment as a medical receptionist in a workplace that allows personal and professional development. As a motivated, hard-working and easy going person, I am eager to develop the wide range of skills I have learnt in my previous employment. I believe with the right guidance; I would be a great asset to your workplace.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Salisbury Medical Centre
03.2019 - Current
- Checked patient demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Use of Best Practice
- Workcover, DVA, Medicare and Private Billings
- Faxing, Scanning, filing and general administration tasks.
- Opening and Closing of the clinic
- Medicare and DVA batching
- Processing incoming and outgoing medical record requests
- Organising of Employment medical paperwork
Medical Receptionist
Logan Central Medical Centre
04.2020 - 01.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Use of Best Practice
Medical Receptionist
Main Street Medical And Dental Centre
02.2017 - 12.2018
- Use of Medtech
- Workcover, DVA, Private and Medicare Billings
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Faxing, scanning and general filing
- Medicare batching and banking
Front of House, Short Order Cook, Manager
Crystal Waters Seafood A Takeawaynd
04.2011 - 01.2017
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between customers by restocking low items and wiping down surfaces.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Handling deliveries and payments
- Managing wages and till floats
- Opening and closing the shop
- Supervising other staff members
Education
Certificate III - Business Administration (Medical)
TAFE Queensland
Alexandra Hills, QLD2014
Certificate of Education -
Victoria Point State High School
Brisbane, QLD11.2013
Skills
- Medical Billing
- Records Management
- Medical Terminology
- Telephone Etiquette
- Patient Scheduling
- Front Desk Operations
- Appointment Scheduling
- Proficient in Best Practice
- Multitasking
- CPR Certified
- Customer Service
- Organisational Skills
- Problem Solving
References
Allana Swindles - 0434 523 254
Practice Manager at Logan Central Medical Centre
Jennie Morgan - 0431 004 203
Previous Practice Manager at Salisbury Medical Centre
Dr Cassy Henderson - 0468 672 465
General Practitioner at Salisbury Medical Centre
Dr James Hung - 0411 505 998
General Practitioner at Salisbury Medical Centre
Timeline
Medical Receptionist
Logan Central Medical Centre
04.2020 - 01.2022
Medical Receptionist
Salisbury Medical Centre
03.2019 - Current
Medical Receptionist
Main Street Medical And Dental Centre
02.2017 - 12.2018
Front of House, Short Order Cook, Manager
Crystal Waters Seafood A Takeawaynd
04.2011 - 01.2017
Certificate III - Business Administration (Medical)
TAFE Queensland
Certificate of Education -
Victoria Point State High School
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